End User Support Technician

Bratislava Petržalka, Petržalka, Slovakia (Job with occasional home office)

We are offering a position of End User Support Technician.
EUS team plays a role as first contact for various requirements and technical issues of company users. EUS technician helps individuals use hardware and software on the phone, through email, in writing or face to face.

In detail, the tasks/responsibilities assigned to EUS are as follows:
- installing and configuring hardware (desktops/laptops/printers)
- set up new software and train users to use them
- working with end-users to identify their problems and advising on the solution
- perform maintenance and testing to ensure that systems function correctly
- diagnosing hardware/software faults and solving technical problems
- work continuously on a task until completion (or referral to third parties, if appropriate)
- updating self-help documents so end-users can try to fix problems themselves
- updating internal technical knowledge base
- share your own knowledge to help others
- provide support, including procedural documentation and relevant reports
- prioritize and manage many open cases at one time
- an understanding of confidentiality and data protection issues

• Hybrid way of working ( 60%home office)
• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .