Helpdesk Representative in Customer Service

Information about the position

Place of work


Job description, responsibilities and duties

• Provides support to internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and SIA Slovakia.
• Defines and/or resolves simple and complex customer problems.
• Interprets and communicates resolution and /or complaint responses to clients, communicates enhancements with expertise in product specific transactions, screens and reports
• Has full service issue accountability, including incident reports and communication to clients, work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
• Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
• Updates internal systems, in addition to possessing knowledge of product/system functionality gained through experience, adheres to established policy and procedures.
• Moderately complex customer problems; research inquiries and issues minimal supervision; self-manages a heavy daily workflow.

Wage (gross)

1 100 EUR/monthmin. 1100.-€ - our final offer will depend on the experience and seniority of candidate

Employee perks, benefits

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Home office
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

Information about the selection process

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Advanced (C1)

Personality requirements and skills

- Good communication and negotiation skills
- Experienced in customer contact, pro client oriented
- Understanding of functional and technical contexts
- Analytical thinking and problem solving skills
- Proactive approach
- Focus on service delivery and customer satisfaction
- Working independently and solution oriented
- Coordination and organization skills
- 1+ years in customer support, Customer care, Helpdesk, financial institution preferable
- Advance computer knowledge/technological skills preferred
- Attention to details and accuracy
- Flexibility


Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

200-249 employees

Company address

SIA Central Europe, a.s.
Digital Park II, Einsteinova 25
851 01 Bratislava


Contact person: Denisa Kopanicakova
E-mail: send CV
ID: 3557859  Megjelentetés dátuma: 14.2.2020  Alapbér (bruttó): 1 100 EUR/month