Helpdesk specialist IT

We are looking for our client a new colleague to their IT team in Bratislava, Slovakia who will take care of helpdesk responsibilities.

- Handle internal IT incidents and requests received via email, phone, or service desk application
- Monitoring IT environment and services using sophisticated monitoring tools, root-cause analysis
- Ensuring that disruption from incidents and major incidents is minimized and solutions are implemented on time
- On call support for business disrupting incidents
- To provide technical support including; installation, configuration, upgrades, maintenance, cabling and connectivity, as well as implementing network, hardware and peripherals in an effective and timely manner
- To implement and maintain new software, hardware and communication solutions
- To monitor the IT infrastructure in order to optimize performance
- To provide all aspects of technical support and assistance to internal clients/end-users
- To ensure effective security regarding the network system including the setting up of new users, establishing configurations, activating virus detection software and related security functions
- To track incoming service requests and keep all users informed on the progress of their request
- To liaise with software/hardware suppliers, procure, configure and implement the required infrastructure

- Fast growing company with various opportunities for personal development and professional career
- A pleasant international team and the opportunity to use English on daily bases
- Working with the newest technologies
- Flexible working time
- Smoothies and fruit
- 4 sick days / year
- Sporting opportunities

If you are interested in this position please send us your resume both in Slovak and English language.
We will contact only those candidates who are matching the requirements of this position.

Banking, finance

IT division within an international bank, based in the center of Bratislava.