Commercial & technical support representative

The Service Sales Back Office responsibility is to support the growth of Gutor service sales in the HQ area and to provide commercial & technical support to SSR and customers.
This person will work closely with SSRs, end users as well as service partners and other departments in the Service Centre.
He is responsible of developing and executing the defined action plans to secure the services business, right technical support and technical follow-up of certain projects.
He/she reports regularly, through monthly exchanges, to the HQ SC Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Analyse the incomming RFQ – technical and admin requirements
• Prepare technical and financial service offers, according to the pricing policy and existing processes
• Define the technical replacement of obsolete parts with concerned departements
• Monitor and handle the incoming orders (Handover, Certificates, specific documents)
• Communicate with clients (mail, phone, meetings) and clarify the technical/commerical issues
• Work as a team member with SSR, the technical support team and other departments of Gutor to ensure the right level of services execution
• Update on regular basis the CRM systems and dedicated Database (high quality of data)
• Achieve yearly service targets and develop new services business opportunities

SECONDARY DUTIES
• Apply company strategies, processes and key performance indicators (KPI’s) to achieve the targets defined
• Flexibility to travel (maxi 5%)
• Support the recovery of overdue payments

• Chance to develop your skills within professional environment
• Opportunity to work on interesting international projects
• Providing various type of technical trainings
• Competitive salary
• Notebook, phone
• Package of social benefits:
- Annual bonus
- Life insurance
- Cafeteria system of benefits with budget of 510 EUR/year
- 4 sick days per year
- home office, etc.

We really appreciate your job application. Please mind we will contact only candidates meeting our job requirements.
Thank you for your understanding.