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CRM Consultant
Place of work
Plynárenská 7/A, Bratislava
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
Resco is a Slovak company with own product development and global presence on the CRM & mobility market. We are looking for people to manage CRM / mobility projects of our customers on the technical level with a strong overlap into the business side.
This role requires an individual with experience in analysis and description of business processes and their translation into IT requirements. You will act as the interpreter between the worlds of IT and business.
The consultants in this role use their background in IT (administration, consulting or development) to analyze requirements of a specific client project and propose feasible solutions and action plans, prepare demonstrations and poof of concepts as well as handle all incoming questions regarding the technology. They will ensure that the solutions are implemented according to recommendations and provide fixes to the identified defects to drive the business opportunities forward.
Additionally they will use their communication skills to articulate the technical aspects of the solution internally as well to third parties via online activities or conferences.
Tasks & responsibilities:
Pre-sales support (technical)
Project management
Help shaping the product
Focal point between
Desired
This role requires an individual with experience in analysis and description of business processes and their translation into IT requirements. You will act as the interpreter between the worlds of IT and business.
The consultants in this role use their background in IT (administration, consulting or development) to analyze requirements of a specific client project and propose feasible solutions and action plans, prepare demonstrations and poof of concepts as well as handle all incoming questions regarding the technology. They will ensure that the solutions are implemented according to recommendations and provide fixes to the identified defects to drive the business opportunities forward.
Additionally they will use their communication skills to articulate the technical aspects of the solution internally as well to third parties via online activities or conferences.
Tasks & responsibilities:
Pre-sales support (technical)
- Handling of technical questions via email, phone and in-person meetings
- Demo & POC preparation
- Requirements gathering and analysis
- Translate client requirements into technical requirements and recommend solutions
- Perform problem management activities working effectively with our support
Project management
- Driving of opportunities along partner and customer
- Test, documentation and maintenance
- Active communication with the customers, business analysts and other teams in order to perform regular operation tasks as well as solve the issues
- Resco products
- CRM Solutions (Dynamics 365, Salesforce, etc.)
Help shaping the product
- Investigating competing products
- Shaping of product roadmap
- Develop or recommend necessary product modifications to satisfy clients’ needs
Focal point between
- Sales and dev team
- Marketing and dev team
- Assist in support, remote consulting, prepare training materials, teach remote or on-site courses
Desired
- Fundamental understanding of CRM space is a huge advantage
- Experience with implementing and configuring Dynamics CRM / Salesforce or previous Resco platform knowledge
- JavaScript development experience
Employee perks, benefits
- Working for the Slovak IT company of the year 2014, 3rd most profitable IT company of 2016, and a member of Deloitte Technology Fast 500 list in 2017
- Delivering mobile solutions to customers such as Heineken, Bridgestone, Danone, AutoZone, Bayer, Husqvarna, KPMG Switzerland and 2000+ others
- Experiencing newest technologies and devices, even before they are publicly available
- Relaxed work environment
- Trainings and international conferences
- Attractive bonus system
- Spring, summer, autumn & winter company events
- Squash, tennis, badminton courts, gym, spa & more
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Other knowledge
JavaScript - Basic
Personality requirements and skills
Requirements:
- Strong technical background (IT related education / IT Background e.g. Application developer, IT Consultant role)
- Effective communication and presentation skills, written and verbal, in English
- Project management skills, Analytical skills
Advertiser
Brief description of the company
Resco, founded in 1999 in Bratislava, is one of the global leaders in developing cross-platform mobile software solutions. 2000+ corporate customers and counting currently use Resco applications. The solution can provide a mobile edge to Microsoft Dynamics 365 and Salesforce, or as part of the Resco standalone platform - Resco Cloud. In Resco, you’ll enjoy a relaxed work environment, flexible working hours, an attractive compensation package, social get-togethers, and much more. We’re a group of hard-working individuals in a family-like formation.
Number of employees
100-149 employees
Contact
Interested? Send your CV and become a part of the tech family.
ID: 3358600
Megjelentetés dátuma: 11.4.2018
2018-04-11
Régió: Bratislava Pozíció: Business Analyst, CRM specialist, IT Consultant, IT Product Manager Cég: RESCO spol. s r.o.