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Chargeback Specialist
Place of work
Námestie Mateja Korvína, Bratislava
Contract type
full-time
Information about the position
Job description, responsibilities and duties
We are looking for new team member with these responsibilities:
- Solving claims from Issuer and Acquirer side in the area of payment cards for foreign banks within the Raiffeisen Group in English language
- Handling of foreign claims of Cardholders and payment card acceptors, including e-commerce payments, payments on terminals and ATMs cash withdrawals
- Keeping evidence of every single complaint in internal system and systems of Card associations (VISA, MasterCard)
- Daily communication with Card associations VISA, MasterCard, DCI and others, with network banks, with other domestic and foreign banks, communication with business partners
- Solving claims from Issuer and Acquirer side in the area of payment cards for foreign banks within the Raiffeisen Group in English language
- Handling of foreign claims of Cardholders and payment card acceptors, including e-commerce payments, payments on terminals and ATMs cash withdrawals
- Keeping evidence of every single complaint in internal system and systems of Card associations (VISA, MasterCard)
- Daily communication with Card associations VISA, MasterCard, DCI and others, with network banks, with other domestic and foreign banks, communication with business partners
Wage (gross)
1 300 EUR/monthminimum 1300 € + fix allowances twice a year + bonus (base salary depends on candidates level of experiences and skills)
Employee perks, benefits
We are leading many exciting projects, which we deliver to our clients within Raiffeisen Bank International Group - develop your career and upgrade your potential within the company.
Attractive benefit package:
- Three sick days
- Vacation Plus
- Cafeteria contribution
- Tasty coffee and regular fruit days
- Supplementary pension plan contribution
- Multisport card
Attractive benefit package:
- Three sick days
- Vacation Plus
- Cafeteria contribution
- Tasty coffee and regular fruit days
- Supplementary pension plan contribution
- Multisport card
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Basic
Microsoft Outlook - Basic
Microsoft Word - Basic
Microsoft PowerPoint - Basic
Microsoft Outlook - Basic
Microsoft Word - Basic
Microsoft PowerPoint - Basic
Personality requirements and skills
WE ARE LOOKING FORWARD TO:
- team-player
- with communication skills, responsibility, detail oriented, self-management and willingness to learn
- knowledge of English language is required
- experience in dispute processing and knowledge of complaint rules of VISA and MasterCard are welcomed
- team-player
- with communication skills, responsibility, detail oriented, self-management and willingness to learn
- knowledge of English language is required
- experience in dispute processing and knowledge of complaint rules of VISA and MasterCard are welcomed
Advertiser
Brief description of the company
Established in 2000 as a division of Tatra banka, RPC is a shared service centre of Raiffeisen Bank International (RBI).
In 2008, we evolved into a separate company, solidifying our position as a strategic hub for centralizing the group's card payment operations with specialization in card issuing, acquiring, fraud risk monitoring, and digital payments.
We bring fresh, innovative payment technologies across the European region, which guarantees our employees to be part of many exciting projects in multiple CEE countries.
Besides Tatra banka in Slovakia and UBB in Bulgaria, we are proud to have among our clients Raiffeisen banks from Austria, Albania, Czech Republic, Croatia, Romania, Hungary, Serbia, Ukraine, and Kosovo, which makes us one of the largest processing companies in the region.
Come be a part of RPC as we shape the future of payment technology! If you're passionate about innovation and want to join a collaborative and international team, we'd love to have you with us.
In 2008, we evolved into a separate company, solidifying our position as a strategic hub for centralizing the group's card payment operations with specialization in card issuing, acquiring, fraud risk monitoring, and digital payments.
We bring fresh, innovative payment technologies across the European region, which guarantees our employees to be part of many exciting projects in multiple CEE countries.
Besides Tatra banka in Slovakia and UBB in Bulgaria, we are proud to have among our clients Raiffeisen banks from Austria, Albania, Czech Republic, Croatia, Romania, Hungary, Serbia, Ukraine, and Kosovo, which makes us one of the largest processing companies in the region.
Come be a part of RPC as we shape the future of payment technology! If you're passionate about innovation and want to join a collaborative and international team, we'd love to have you with us.
ID: 3664755
Megjelentetés dátuma: 18.12.2020
2020-12-18
Régió: Bratislava Pozíció: Back Office Specialist, Card Services Clerk, Claims Administrator, Customer Support Specialist, Payments Clerk Cég: Raiffeisen Processing Centre (RPC)
Alapbér (bruttó): 1 300 EUR/month