Technical Assistant: Customer Success, Implementations & Client Services

Pipelinersales Slovakia, spol. s r. o.

Place of work
Röntgenova 26, Petržalka
Contract type
full-time, trade licence
Start date
asap
Wage (gross)
900 - 1 400 EUR/monthFrom 900 EUR Junior / from 1.200 Medior (depends on the skills/experience and capablity to reach the requested level)

Information about the position

Job description, responsibilities and duties

We are looking for a Technical Assistant with some IT experience. You will be working with the Client Services team at Pipeliner CRM in Bratislava. The primary focus of the position is on assisting our VP of Global Services with customer implementations, analysing and importing customer data, configuring customer systems as well as day-to-day support to the VP of Global Services and Head of Client Services and writing and updating help articles about our Pipeliner software.

If you decide to follow this career path, you have the ability to:
• analysing, preparing and importing basic customer data into Pipeliner and liaising with the Engineering team regarding more complex data migrations;
• configuration of Pipeliner spaces to customer requirements;
• communicating with Pipeliner’s customers and partners via our Chat channel, email and our Support system;
• supporting the VP, Global Services and Head of Client Services & QA in developing, documenting and implementing processes to ensure our customer’s needs are dealt with efficiently;
• working closely with the Support team and the Developers to ensure that customer issues are effectively resolved;
• creation of system documentation and help articles for our Knowledgebase.

Your tools for collaboration:
• tasks: JIRA,
• documentation and collaboration: Confluence and Google Stack,
• internal communication: Slack and Skype.

Employee perks, benefits

... and what you´ll get:
✔ software and hardware is waiting,
✔ enthusiastic and professional colleagues,
✔ a member of international IT company team,
✔ flexible working time,
✔ fruit Tuesdays and Thursdays, sweet Wednesdays and Fridays,
✔ possibility to commute to work by bike and use the shower at the company or you can be a member of Pipelinersales Running Team ☺.

Information about the selection process

In order to communicate effectively, please send to us:
★ CV in both English and Slovak (only successful applicants will be contacted).

For more details about us, please follow the link below http://www.pipelinersales.com.

Pipeliner Sales offers competitive compensation and benefits. We are an equal opportunity employer with progression based solely on performance and merit. We need a highly motivated and flexible team member for this role. Interested and qualified candidates should apply with a resume/CV demonstrating your experience.
Pipeliner is a truly global organisation with a ‘follow the sun’ customer support strategy. This means that occasional out of working hours meetings will be required. Standard working hours will be from 8.00am to 4.30pm.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

The ideal candidate will possess/be:
★ active English language abilities in speaking and writing (approximately C1 or C2),
★ a willingness to learn and act based on feedback,
★ the ability to take the initiative, be self-confident enough to ask questions and to be pro-active in taking every opportunity to learn and take on more responsibility,
★ be a team player with a positive attitude,
★ very good knowledge of MS Excel, Google Sheets,
★ good knowledge of MS Word, Google Docs, Outlook, Gmail,
★ standard knowledge of PowerPoint, Internet-based software,
★ an analytical mind-set,
★ be detail-oriented,
★ note that Slovak language is NOT a requirement for this role.

Additional Helpful Knowledge:
☆ experience with sales or CRM tools, cloud or SaaS services,
☆ work experience from startup/small to midsize companies.

Strong skills in all of the areas listed below:
★ excellent communication skills, both written and verbal,
★ technical background,
★ ability to work well with minimal guidance,
★ well balanced and responsible person.

Advertiser

Brief description of the company

Our mother company Uptime ITechnologies GmbH established in 1990 is one of leading IT companies in Austria. Its mission is to support customers and partners to grow and achieve significant position in their sectors using web technologies and SaaS solutions. Our main project is:

☆ Pipeliner CRM ☆
Pipeliner is an easy to use Sales CRM (https://www.pipelinersales.com/) fit for your business that you might actually enjoy using!
It is one of the fastest growing Sales CRM companies in the world with offices in Europe, America and Asia.
Pipeliner combines powerful sales productivity Tools within a customizable Sales Process Framework, which helps structure and standardize your sales approach. It integrates widely accepted Sales Tools that can be used effectively to track decision makers and help you understand your prospects buying process. Most importantly Pipeliner integrates effective Team Collaboration Features.

Number of employees

25-49 employees
ID: 3285223  Megjelentetés dátuma: 30.10.2019  A (bruttó) bér alapösszetevője és egyéb juttatások: 900 - 1 400 EUR/monthFrom 900 EUR Junior / from 1.200 Medior (depends on the skills/experience and capablity to reach the requested level)