Senior Technical Consultant

We are looking for someone with 5 years or more of technical consultancy experience to join our Client Technology team and help support our clients. This is an opportunity to join a dynamic working environment, be mentored/managed by an experienced technology leader, and forge an exciting career path forward.

The primary focus of this position is to ensure our customers have a successful and delightful onboarding and implementation experience. As the product expert, you will meet with the key stakeholders and gather all of the necessary details to help design a solution and guide the customer to a successful launch. You will be focused on delivering on the technical needs of the client, setting them up for long term success and growth.


Responsibilities:

• Be an active contributor and member of client account teams, including Account Managers and Project Managers
• Work hands on with Piano customers, primarily in a post-sales role, to provide innovative technology consulting services
• Gather, analyze, and document solution requirements
• Communicate technical project expectations to key technical stakeholders at the appropriate levels
• Mentor and train customers on Piano’s suite of products
• Triage issues that arise during implementation
• Lead interaction and collaboration with internal Piano teams to coordinate support and escalate customer issues
• Act as a liaison to the Product Management team to drive product growth and development
• Participate in multiple concurrent implementation projects
• Simplify complex technical topics during presentations
• Be an active contributor to the knowledge repository to further develop best practices and standard deployment methodologies 
• Provide mentoring, guidance, and expertise to less experienced team members

If you see yourself mastering this job apply and join our team!