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Client Support Coordinator / Customer Support
Piano Software, s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time, trade licence
full-time, trade licence
Start date
ASAP
ASAP
Wage (gross)
1 000 - 1 300 EUR/monthDepends on skills and experience €1000+
1 000 - 1 300 EUR/monthDepends on skills and experience €1000+
Information about the position
Job description, responsibilities and duties
Our growing support team in Bratislava is looking for talented people who are interested in working in an exciting company that is global leader in the content monetization industry.
The Client Support Coordinator primarily will be responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.
Responsibilities:
· Manage day-to-day inflow of questions, requests and other needs from clients
· Identify and communicate opportunities for improvement in publishers' implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Provide solutions inputs to our technical documentation team
· Deliver monthly reports and metrics on the health of our client base
If you see yourself mastering this job, apply and join our team!
The Client Support Coordinator primarily will be responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.
Responsibilities:
· Manage day-to-day inflow of questions, requests and other needs from clients
· Identify and communicate opportunities for improvement in publishers' implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Provide solutions inputs to our technical documentation team
· Deliver monthly reports and metrics on the health of our client base
If you see yourself mastering this job, apply and join our team!
Employee perks, benefits
- International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
- Laptop
- Multisport card
- Subsidised language courses
- Occasional working from home
- Grill parties on company terrace
- Fruit days and amazing coffee
Information about the selection process
The person will gain a lot of experience in the media industry and in particular the domain of content monetization by dealing with and solving issues by working directly with large publishing houses.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Driving licence
B
Number of years of experience
1
Personality requirements and skills
· Bachelor's degree
· Good overall knowledge of web technologies and related problem-solving. HTML and CSS skills are a MUST
· Ability to solve problems dynamically and creatively
· Detail-orientated and able to manage several tasks at once
· Excellent writing skills are a MUST
· Strong interpersonal and communication skills including a firm and patient demeanour
· Proficient in MS Office Suite (including Word, Excel and PowerPoint)
· Expected to work shifts/evenings/weekends
· Fluent level of English - written and spoken
· Good overall knowledge of web technologies and related problem-solving. HTML and CSS skills are a MUST
· Ability to solve problems dynamically and creatively
· Detail-orientated and able to manage several tasks at once
· Excellent writing skills are a MUST
· Strong interpersonal and communication skills including a firm and patient demeanour
· Proficient in MS Office Suite (including Word, Excel and PowerPoint)
· Expected to work shifts/evenings/weekends
· Fluent level of English - written and spoken
Advertiser
Brief description of the company
Piano is a fast-growing enterprise SaaS company with operations in Philadelphia, New York City, Buenos Aires, Amsterdam, London, Oslo, Paris, Berlin, Singapore, Tokyo, and elsewhere globally. We provide enterprise software and strategic services to the world’s leading media companies, including NBC Universal, the Economist, Dow Jones, BBC, Techcrunch, Bloomberg, Le Parisien, Gannett, Mainichi Shimbun, and more than 400 other clients. The company is now at an inflection point as it aggressively moves into other industries outside of media. Our software and services enable these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive engagement, loyalty, and revenue.
Number of employees
250-499 employees
Contact
ID: 3218853
Megjelentetés dátuma: 4.10.2019
2019-10-04
Régió: Bratislava Pozíció: Customer Support Specialist Cég: Piano Software, s. r. o.
A (bruttó) bér alapösszetevője és egyéb juttatások: 1 000 - 1 300 EUR/monthDepends on skills and experience €1000+