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Service Desk Operator
NTT DATA Services Slovakia s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
18.06.2018
18.06.2018
Wage (gross)
16.000 € annual
16.000 € annual
Information about the position
Job description, responsibilities and duties
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Role Responsibilities:
•Provide first-level support
•Use troubleshooting techniques and tools to identify technical defects/issues
•Assign incidents in line with documented guidelines and procedures
•Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
•Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database
•Consistently perform to set targets
•Escalate problems in line with documented procedures, as appropriate
•Maintain comprehensive knowledge of service offerings along with future industry products and technologies
•Attend required technical training sessions and make effective use of assigned lab time
•Comply with schedule adherence to ensure overall service level targets are achieved
•Identify and provide input on unique or recurring customer problems
Role Responsibilities:
•Provide first-level support
•Use troubleshooting techniques and tools to identify technical defects/issues
•Assign incidents in line with documented guidelines and procedures
•Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
•Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database
•Consistently perform to set targets
•Escalate problems in line with documented procedures, as appropriate
•Maintain comprehensive knowledge of service offerings along with future industry products and technologies
•Attend required technical training sessions and make effective use of assigned lab time
•Comply with schedule adherence to ensure overall service level targets are achieved
•Identify and provide input on unique or recurring customer problems
Employee perks, benefits
Employment proposition will be following the Slovakian Labor Code and the regime of teleworking will be applied.
Performance Excellence Plan semi-annual with bonus award ranges. It is a Discretionary plan with bonus award which are based upon market conditions and business affordability.
Equipment provided by NTT Data Services :
1. notebook, headset, docking station, monitor or notebook stand, keyboard and computer mouse
2. Fixed compensation of 40€/month to be expensed.
Performance Excellence Plan semi-annual with bonus award ranges. It is a Discretionary plan with bonus award which are based upon market conditions and business affordability.
Equipment provided by NTT Data Services :
1. notebook, headset, docking station, monitor or notebook stand, keyboard and computer mouse
2. Fixed compensation of 40€/month to be expensed.
Information about the selection process
This Job is teleworking with training and team lead in Bratislava.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Slovak - Advanced (C1) and Czech - Advanced (C1) and English - Advanced (C1)
Other knowledge
Microsoft Windows - Advanced
Number of years of experience
1
Personality requirements and skills
Required Skills & Competencies:
•Fluent in Czech and English
•Work From Home (remote working)
•Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
•Good organizational and interpersonal skills
•Excellent telephone and customer handling skills
•Ability to handle stressful situations and deal professionally with irate customers
•Certificate/Diploma in computing
•Working knowledge of PC architecture/technology
Disciplined to telework
•Fluent in Czech and English
•Work From Home (remote working)
•Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
•Good organizational and interpersonal skills
•Excellent telephone and customer handling skills
•Ability to handle stressful situations and deal professionally with irate customers
•Certificate/Diploma in computing
•Working knowledge of PC architecture/technology
Disciplined to telework
Advertiser
Brief description of the company
NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in more than 50 countries and regions, we emphasize long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.
Since 1967, NTT DATA has played an instrumental role in establishing and advancing IT infrastructure. Originally part of Nippon Telegraph and Telephone Public Corporation, its heritage contributed to social benefits with a quality-first mindset. A public company since 1995, the company builds on this proven track record of innovation by providing novel IT solutions to bring results in a greater quality of life for people, communities, and societies around the world.
Since 1967, NTT DATA has played an instrumental role in establishing and advancing IT infrastructure. Originally part of Nippon Telegraph and Telephone Public Corporation, its heritage contributed to social benefits with a quality-first mindset. A public company since 1995, the company builds on this proven track record of innovation by providing novel IT solutions to bring results in a greater quality of life for people, communities, and societies around the world.
ID: 3419899
Megjelentetés dátuma: 14.6.2018
2018-06-14
Régió: Bratislava Pozíció: Helpdesk Operator Cég: NTT DATA Services Slovakia s.r.o.
A (bruttó) bér alapösszetevője és egyéb juttatások: 16.000 € annual