German speaking HR Services Expert

Company: Novartis
Location: Prague, Czech Republic
Reference: 267941BR
Type: Full Time
Salary (CZK): Negotiable
Benefits: Excellent


The purpose of this role is to serve as the first point of contact for employees, managers and HR community in German speaking countries to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.


• Provide rapid, high quality and validated response/support to all HR related queries and requests
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer
• Maintain HR data via SAP system, escalate requests that cannot be resolved directly to the appropriate experts
• To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries
• Maintain and sustain the Knowledge Base for countries in scope, contribute to projects in scope for HR Customer Care Team


• Diploma/certificate in HR/other related field
• Excellent English and German spoken and written is a must
• SAP experience is required
• Experience in international environment/team/global company preferred
• Knowledge of other European language is a plus.

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.


Monthly pension contribution matching your individual contribution up to max 3% of your gross monthly basic salary; Risk Life Insurance and insurance in case of long term sickness; 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 80 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

http://novartis.jobs.cz/pd/1380144507?rps=183&source=10&exportID=0