Senior Support Specialist
NetCore j.s.a.
Garbiarska, Košice
trade licence
ASAP
3 500 EUR/monthActual salary depends on contract type.
Information about the position
Job description, responsibilities and duties
When you join us, you can look forward to a dynamic, highly-motivated team, building software using the latest and greatest tools and platforms.
We are a growing Slovakian software company developing our own network automation and management software suite (https://unimus.net). We have over 3000 deployments of our software stack world-wide, running everywhere from small local networks to regional ISPs, data-centers and national-scale telcos/carriers. We are currently working on expanding our platform, and are building multiple new software products scheduled for release next year.
We are looking for a new addition to our team - a support specialist with experience with networking and Linux. Your job will be to serve as the contact point for our customers, process incoming support tickets, and watch over the ticket lifecycle. If you can't solve tickets directly, it will be your responsibility to hand off tickets to developers and keep oversight over the ticket lifecycle to make sure the ticket is successfully resolved.
This position is not for an "end-user" facing support, our users are highly technical, you will be in contact with network administrators, Linux sysadmins and other technical roles.
Since you will be in direct contact with our customers, your key traits should be politeness, willingness and enthusiasm to help, and to solve tickets to the customer's satisfaction. Fluent written and spoken English is a requirement.
Requirements:
- basic to advanced networking knowledge (Layer 2 - 4)
- experience with network configuration and management
- advanced Linux knowledge (system utilities, bash, databases, apache/nginx)
- experience with Linux deployment, configuration and management
- enthusiasm and willingness to help our customers and to work in US timezone (12.00-8.00 p.m.)
- fluent written and spoken English
Nice-to-know tech:
- security and application hardening (PKI, firewalling, linux security)
- network-level application debugging (tcpdump, Wireshark)
- GIT, GitHub
- Docker
Employee perks, benefits
- Table football (Calcetto) & Air-Hockey
- Virtual Reality (room-scale VR - Vive VR)
- Free coffee, drinks and snacks
- Burrito Fridays
- Massages in the office
- Fun team buildings & company activities
- Parking slots for employees
- Shower & locker-room
- Employee stock options
- Possibility to work as employee or szco/sro partnership
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Other knowledge
Networking - Basic
IT support - Advanced
Experience in the position/sector
Number of years of experience
Advertiser
Brief description of the company
We are currently working on expanding our software-suite, and are building multiple new software products scheduled for release this/next year.