Front Door Manager

NATEK SLOVAKIA, s.r.o.

Place of work
Suché Mýto 1, Bratislava
Contract type
full-time
Start date
asap

Information about the position

Job description, responsibilities and duties

  • FDM handles life cycle tools for supporting client requests
  • Routing client requests to the internal teams and providing information back to the client
  • Provide support through other internal tools if needed
  • Basic quality check of the client request MDS
  • Adhere to the defined SLOs
  • Monitoring of the tool stage changes of requests within FDM radar
  • Preparation of MIS if needed
  • Email communication with client and internal teams
  • Creation of custom reports for Account Executive team

Employee perks, benefits

• International environment
• Dedication to support you in your career growth
• Meal Tickets

• Referral Program
• Health Care
• Regular NATEK events


Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

administrative work

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced

Number of years of experience

1

Personality requirements and skills

  • Advanced verbal and written communication skills in English,
  • Ability to professionally communicate with Clients and senior employees in the company
  • Have a proven high level of dedication and commitment
  • Should have multitasking capabilities
  • Be results-oriented and driven, should be able to navigate internally within the systems and tools to ensure deliverables are met.
  • Display a proven ability to work under pressure
  • Ability to execute the task assigned with minimal supervision

Advertiser

Brief description of the company

Join one of the most sought-after companies that specialize in IT outsourcing business.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 700 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

Number of employees

500-999 employees

Contact

Contact person: Paulina Kleban
E-mail: send CV
ID: 3262316  Megjelentetés dátuma: 6.12.2017