Customer Service Representative – Service and Repair

To support our Service & Repair department, we are currently looking for a fulltime customer focused and independent Customer Service Representative to support our customers in Slovakia and other Eastern European countries.

As a Service & Repair Customer Service representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges for your customers.

In return, we will provide you with world-class training, development opportunities, rewarding benefits and the opportunity to work in a varied, challenging role with a large scope for demonstrating your independence, innovation and your talent.

MAIN RESPONSIBILITIES:

· Daily communication via phone and emails
· External communication with customers
· External communication with vendors
· Internal communication with Service Engineers, Central repair teams and Sales teams
· Demonstrate a deep customer intimacy
· System administration of service events in SAP and salesforce.com
· Daily follow up of open service orders
· Preparation of price quotations
· Invoicing
· Ordering spare parts and logistics services
· Be an ambassador for the Service and Repair team with customers and a trusted partner of our sales teams.
· Be 100 % compliant with Quality procedures and training
· Review performance metrics for your territory and develop action plans to achieve goals
· Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers. Complete 100 % of closed loop process for Service & Repair.

YOUR PROFILE

· Excellent communication, customer service and interpersonal skills
· Strong organizational and coordination skills
· Native Slovak or Czech speaker
· Fluent English
· Aptitude for paperwork
· Good follow-up skills
· Self-motivated and independent
· Reliable, quality coincident even under stress
· Contributes to process improvements

Nice to have:

· Other languages – Hungarian, Romanian
· Good command of SAP

Medtronic offers you a professional, international, dynamical and high-quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.