Customer Support Representative

Marlink s. r. o.

Place of work
Contract type
Start date
Wage (gross)
1 100 - 1 200 EUR/monthsalary in the given range plus annual bonus up to 1 monthly salary

Information about the position

Job description, responsibilities and duties

A Marlink Customer Support Representative handles requests regarding products and services and provides professional support to Marlink Customers.

Being the first point of contact for Marlink organization and customers.
Handle all requests received by phone or e-mail in a professional way with the aim to satisfy customers.
Assist and advise Marlink customers in their requests regarding technical support on products and services used, provisioning and billing.
Analyze requests and complaints, perform first level diagnostics and apply standard solutions.
Register all information regarding the requests of the client in the ticketing system and forward those to specialized second line service when standard procedures can not be applied.
Keep the customer informed about the evolution of his request status on a daily basis.
Process activations, deactivations, suspensions, unsuspensions requests from customers on the whole range of Marlink Products and Services.
Respect and have in mind the targets of the Service Desk Department.

Employee perks, benefits

Full time contract for 1 year with possible change to permanent
Attractive benefit package covering health care, language trainings, lunch coupons, sporting activities, 5 days of additional holiday and other
Work in daily shifts, 40 hours per week from Monday to Sunday, from 9:00 to 17:00 or 10: to 18:00
Service Desk is organized with "Follow the Sun" principle in three locations: Bratislava, Houston and Manila.
Challenging International environment in a high-tech field.
Daily use of English and other languages based on customer portfolio

Information about the selection process

Your CV in English is expected by 20th February 2020. Only candidates meeting professional requirements will be contacted back and invited for personal interviews.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Educational Specialization

telecommunication or other technical field, or business oriented with technically oriented mind

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

  • Technical background or work experience in IT or Telecommunications helpdesk is an advantage
  • Training is provided in the initial period, however technical thinking and general knowledge on telecommunication networks is expected
  • A professional communicator handling conversations via telephone and listening to the client (qualification of customer demand, rephrasing,…)
  • Be able to explain, train, simplify technical subjects to non-technical people.
Strong social skills for establishing professional relationships with clients.
Fluent English is mandatory
German or Italian are other languages used, command of any of them as a second language is an advantage
Team spirit, skills for service support and customer orientation.
A pro-active and positive attitude.


Brief description of the company

Marlink is the pioneer of business critical communication solutions for customers operating in remote environments. With 1000 employees and 27 offices worldwide, the company is the largest technology-independent satellite communication and digital solutions provider serving the maritime and enterprise markets. Marlink's multi-band communication services covering Ku, Ka, C and L-band extended with to mobile and terrestrial links, enable over 200,000 customers to operate in an ever smarter, safer and more profitable way.

With over 75 years' experience in developing innovative business critical communication solutions, Marlink's legacy is to deliver the benefits of a digital and connected world to its customers' remote operations. Today Marlink is the leading maritime communication and maritime VSAT operator in the world. It's leveraging strong partnerships with all major satellite network operators in the industry and delivering its communication solutions direct to the customer and via an unrivalled network of service provider partners.

Number of employees

50-99 employees

Company address

Marlink s.r.o.
Odborárska ulica 5
831 02 Bratislava
ID: 3870386  Megjelentetés dátuma: 13.2.2020  Alapbér (bruttó): 1 100 EUR/month