Linux and Network Support Specialist

Provide highly visible customer support through the performance of the on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Check out and approve operational quality of system equipment. Instruct customers in the operation and maintenance of the system. Serve as company liaison with customer on administrative and technical matters for assigned projects. Interpret customers’ needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
✅ Deploy products to customer systems (either onsite or remotely)
✅ Perform cross-product support including complex system recovery
✅ Analyze log files to assist in problem identification and resolution
✅ Diagnose and isolate complex cross-product interworking issues and third party issues
✅ Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
✅ Propose, review, approve and implement changes on systems in the deployment or support phase
✅ Recommend product/process improvements to the product development team and product management
✅ Participates in 24x7 on-call coverage during out-of-office hours