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Product support specialist with hungarien
ManpowerGroup s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
A global leader in medical technology, services and solutions is looking for a communicative, empathetic and people-oriented colleague who wants to join our growing, international team in Prague.
Provide product-oriented support and technical services by responding to incoming inquiries (phone, e-mail) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification or questions about their medical device
Provide troubleshooting and resolution associated with device functionality and capability.
Accurately and concisely document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
Follow up on and monitor the Product Complaint resolution back to the customer, in close coordination with the US and local stakeholders.
Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.
Covering other related administrative tasks.
Product and process training provided by the company to all new hire, additional training continues through the role.
Provide product-oriented support and technical services by responding to incoming inquiries (phone, e-mail) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification or questions about their medical device
Provide troubleshooting and resolution associated with device functionality and capability.
Accurately and concisely document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
Follow up on and monitor the Product Complaint resolution back to the customer, in close coordination with the US and local stakeholders.
Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.
Covering other related administrative tasks.
Product and process training provided by the company to all new hire, additional training continues through the role.
Employee perks, benefits
Salary 33.000 CZK + 4.000 CZK cafeteria bonus + bonus for weekend and night on-call duty. The total monthly salary approximately 40.000 CZK (1.500 EUR).
You will get company benefits such as meal vouchers, 25 days of holidays, education, iPhone, unlimited calling and various other benefits. This is a great opportunity to use your language skills on a daily basis, work in an international environment and gain valuable experience and knowledge.
Don't miss your chance!
Contact me with your English CV at [email protected] or call me on +420226257593
You will get company benefits such as meal vouchers, 25 days of holidays, education, iPhone, unlimited calling and various other benefits. This is a great opportunity to use your language skills on a daily basis, work in an international environment and gain valuable experience and knowledge.
Don't miss your chance!
Contact me with your English CV at [email protected] or call me on +420226257593
Company on whose behalf the position is being filled
Other administrative and support service activities
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Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Fluency (native speaker) in Hungarian language (or Hungarian/Slovak Speaker).
English language skills - required B2 level.
Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
High sense of empathy, and patience.
Ability to work shifts to ensure 24/7 support (weekend as part of monthly hours and night on-call duty).
English language skills - required B2 level.
Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
High sense of empathy, and patience.
Ability to work shifts to ensure 24/7 support (weekend as part of monthly hours and night on-call duty).
Advertiser
Brief description of the company
Through a network of over 22 offices, we provide staff (more than 4,500) for around 800 clients. With employment opportunities in the public and private sector, on both a permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need. Solutions include permanent and temporary positions, holiday, maternity or sick cover, through to large workforce transformation and outsourcing contracts.
ID: 3805207
Megjelentetés dátuma: 7.11.2019
2019-11-07
Régió: Prague Pozíció: Customer Support Specialist, Helpdesk Operator Cég: ManpowerGroup s.r.o.
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