Sajnáljuk, de a hirdető cég már megszüntette az állásajánlat közzétételét a honlapunkon.
Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Product Support Team Leader (onsite or remote)
Lugera & Maklér spol.s r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
2 900 EUR/monthfrom 2900€ gross (final salary depends on experience and skills)
2 900 EUR/monthfrom 2900€ gross (final salary depends on experience and skills)
Information about the position
Job description, responsibilities and duties
- leads a regional team providing Level 2 support for the O365 Products around the world
- leads a team that receives and resolves incidents, service requests from end users either via the Level 1 services desk or via other contact channels
- delivers the required service in line with all documented service levels and other quality measures, using continuous service improvement methodologies to seek to improve the services at all times
- maintains and improves overall Office 365 Product performance for Business users
- reduction in incident volumes, and in particular High Severity incidents
- identify, solution and implement root cause fixes to production problems
- execute service requests and design and implement automated solutions
- provide advice and guidance to end users to enable them to use the O365 Products affectively and thereby to maximise their productivity
- ensure data integrity and security at all times
- maintain Office365 service stability
- ITIL fundamentals are applied to all relevant processes including Incident and Change Management
- providing Office 365 product and technical advice, acting as a Subject Matter Expert.
- leading and contributing to the shaping of technical standards and guidelines.
- leads a team that receives and resolves incidents, service requests from end users either via the Level 1 services desk or via other contact channels
- delivers the required service in line with all documented service levels and other quality measures, using continuous service improvement methodologies to seek to improve the services at all times
- maintains and improves overall Office 365 Product performance for Business users
- reduction in incident volumes, and in particular High Severity incidents
- identify, solution and implement root cause fixes to production problems
- execute service requests and design and implement automated solutions
- provide advice and guidance to end users to enable them to use the O365 Products affectively and thereby to maximise their productivity
- ensure data integrity and security at all times
- maintain Office365 service stability
- ITIL fundamentals are applied to all relevant processes including Incident and Change Management
- providing Office 365 product and technical advice, acting as a Subject Matter Expert.
- leading and contributing to the shaping of technical standards and guidelines.
Employee perks, benefits
- sick days
- flexible working time and home office
- finacial bonuses
- compensation for salary loss during sick leave
- comapny events
- professional growth, trainings
- cafeteria
- flexible working time and home office
- finacial bonuses
- compensation for salary loss during sick leave
- comapny events
- professional growth, trainings
- cafeteria
Main focus of the client's activities
Information technology, computer programming, web portals
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Personality requirements and skills
- strong broad understanding of the Microsoft O365 Product suite and environment
- previous experience working with O365 Products including 1-2 years in an end user support leadership capacity.
- strong technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
- working knowledge of other O365 Products also required eg Flow, Stream, Sway, Forms, Whiteboard, Delve, To-Do etc..
- working knowledge of Powershell scripting, Active directory and Azure
- experience with Microsoft Windows operating system environment
- good working knowledge of ITIL methodologies
- experience working with ServiceNow or similar service management platform is plus
- strong leadership qualities, able to act as a role model and manage collective delivery to agreed corporate objectives
- self-starter, committed to meeting and exceeding individual and team measures and targets
- good time management and strong written and verbal communication skills
- customer service focus
- excellent written and verbal English language
- previous experience working with O365 Products including 1-2 years in an end user support leadership capacity.
- strong technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
- working knowledge of other O365 Products also required eg Flow, Stream, Sway, Forms, Whiteboard, Delve, To-Do etc..
- working knowledge of Powershell scripting, Active directory and Azure
- experience with Microsoft Windows operating system environment
- good working knowledge of ITIL methodologies
- experience working with ServiceNow or similar service management platform is plus
- strong leadership qualities, able to act as a role model and manage collective delivery to agreed corporate objectives
- self-starter, committed to meeting and exceeding individual and team measures and targets
- good time management and strong written and verbal communication skills
- customer service focus
- excellent written and verbal English language
Advertiser
Brief description of the company
Lugera & Maklér operates in Slovakia, Romania, Netherlands, Armenia, Poland
It's our passion to help people. Our mission statement is to constantly increase and use our ability to add value for customers, candidates, colleagues and other stakeholders!
HR services: executive search, recruitment, payroll, temporary staffing, outplacement, ACDC, trainings, conculting.
The company is a holder of a licence to offer recruitment services.
It's our passion to help people. Our mission statement is to constantly increase and use our ability to add value for customers, candidates, colleagues and other stakeholders!
HR services: executive search, recruitment, payroll, temporary staffing, outplacement, ACDC, trainings, conculting.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 4067981
Megjelentetés dátuma: 23.4.2021
2021-04-23
Régió: Bratislava Pozíció: IT Analyst, IT Consultant, IT/Technical Support Specialist, Systems Administrator, Systems Engineer Cég: Lugera & Maklér spol.s r.o.
Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át.
Alapbér (bruttó): 2 900 EUR/month