Sajnáljuk, de a hirdető cég már megszüntette az állásajánlat közzétételét a honlapunkon.
Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Channel Operations Partner Program Support
who are we looking for
• Valid experience in customer support role
• Outspoken & communicative. Positive problem solver
• Strong communications skills (spoken & written) and ability to work cross-departments
• 2 Languages: 1) English, 2) one of the following (German, Italian, Russian)
• Data driven and ale to expand knowledge quickly
• Hard skills – MS Excel advanced - required, SQL experience is advantage
• Follow up to closure, capable to build E2E view of the business
• Puts customer first
• Driver of change & challenging the status quo
• Outspoken & communicative. Positive problem solver
• Strong communications skills (spoken & written) and ability to work cross-departments
• 2 Languages: 1) English, 2) one of the following (German, Italian, Russian)
• Data driven and ale to expand knowledge quickly
• Hard skills – MS Excel advanced - required, SQL experience is advantage
• Follow up to closure, capable to build E2E view of the business
• Puts customer first
• Driver of change & challenging the status quo
Required education
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or German - Advanced (C1) or Italian - Advanced (C1) or Russian - Advanced (C1)
Other knowledge
Microsoft Excel - Advanced
what will you do
• Provide professional level of communication to internal & external customers in variety of languages in team’s scope
• Execution of Channel Operations Partner Program Support related tasks
• Execute tasks and queries in Lenovo Partner hub, such as Disputes, Status analysis, data feed validation, customer requests on PEP pages, etc.
• Support Ramp-up of new tools and Processes
• Maintenance of process documentation + Audit
• Supporting Channel Operations PEP Team processes
• Internal customer support - Sales (DAMs, KAMs for Resel & Retail)
• Maintenance of data associated with LPH, SDMS & PEP Programs
• Support continuous improvement of processes and tools, working with internal team, finance, sales, BT/IT
• Help to improve speed/efficiency of sales teams, TAT on queries from customers in EMEA
• Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support management, business & sales teams.
• Handle / resolve customer requests or complaints
• Implement process changes
• Cover requirements for own team for any planned system/process releases and changes.
• Support UAT testing, Bug fixing, support MTP in projects
• Participation in related projects
• Execution of Channel Operations Partner Program Support related tasks
• Execute tasks and queries in Lenovo Partner hub, such as Disputes, Status analysis, data feed validation, customer requests on PEP pages, etc.
• Support Ramp-up of new tools and Processes
• Maintenance of process documentation + Audit
• Supporting Channel Operations PEP Team processes
• Internal customer support - Sales (DAMs, KAMs for Resel & Retail)
• Maintenance of data associated with LPH, SDMS & PEP Programs
• Support continuous improvement of processes and tools, working with internal team, finance, sales, BT/IT
• Help to improve speed/efficiency of sales teams, TAT on queries from customers in EMEA
• Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support management, business & sales teams.
• Handle / resolve customer requests or complaints
• Implement process changes
• Cover requirements for own team for any planned system/process releases and changes.
• Support UAT testing, Bug fixing, support MTP in projects
• Participation in related projects
other information
Place of work:
Bratislava
Salary offer (gross):
1 450 EUR/monthBase gross monthly salary from minimum 1450 EUR and above, depending on experience + variable part 12% of your annual earnings
Start date:
Upon agreement
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 3965469
Megjelentetés dátuma: 9.9.2020
2020-09-09
Régió: Bratislava Pozíció: Administrative Worker, Official, Business Analyst, Call Operator, Customer Support Specialist, Helpdesk Operator Cég: Lenovo (Slovakia) s.r.o.
Alapbér (bruttó): 1 450 EUR/month