Customer Service Specialist/part-time, 6 hod.

LANXESS is a leading speciality chemicals company based in Cologne. With around 14,300 employees in 33 countries, we are an established company on the global market. Our primary expertise lies in producing, developing and marketing chemical intermediates, additives, specialty chemicals and plastics, with annual sales of EUR 6.8 billion (2019).

As a company, we are responsible for ensuring strict observance of safety, environmental and social standards at LANXESS locations around the world. We endeavor to make sustainability a focus for all employees and to establish sustainable solutions in all key areas. We also demonstrate this by supporting initiatives such as Responsible Care® and the Carbon Disclosure Project and being listed in the Dow Jones Sustainability Index World & Europe and FTSE4Good.

In order to achieve LANXESS’s objectives, we operate within our company Performance Culture which includes our value : respect, ownership, trust, professionalism and integrity.

LANXESS CEE is currently seeking a strong, motivated and talented individuals with the appropriate experience for the position of Customer Service Specialist.

Location: LANXESS CEE, Bratislava
Business Unit: Material Protection Products, MPP

Within the framework of the missions which will be entrusted to you, you will evolve within the context of a multinational headquartered in Germany. Your mission will take place in the Slovak subsidiary, within the Material Protection Products Business Unit (BU MPP), you will have the following:

Duties & Responsibilities:

• Build customer loyalty in the Chemical Industry as interface to the customer
• Manage the complete Customer Service from initial customer contact, support quotation, price maintenance, generation of order entry until final delivery to the customer
• Analysing the distribution channel best practice with the goal of achieving great customer satisfaction
• Handle routine and non-routine customer order activities, including managing customer demand, take responsibility to receive and record customer complaints and facilitate the solution
• Initiate corrective actions and take the lead to solve the issue for the customer
• Maintain SCM - related contract details in appropriate tools (CRM, SAP, Sharepoint, other)
• Act as an interface of local business with sales representatives, logistic service providers and other related parties
• Relay information on the market, customers and competition to the sales force and the headquarter ;

What we offer you:
Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.

Comprehensive Benefits: We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.

Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.

Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness.
Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.