Customer Success centric Business Analyst

Koger Inc.

Place of work
EcoPoint Office Center, Magnezitárska, Košice
Contract type
full-time, trade licence
Start date
Wage (gross)
From 1 100 EUR/monthMinimum 1200 USD + bonuses. The final offer is dependent on professional skills and work experience.

Information about the position

Job description, responsibilities and duties

Koger, the world's leading provider of fund administration software solutions, seeks talented and motivated candidates to fill Costumer Success centric Business Analyst position.
Responsibilities will include:
- reviewing and categorizing client cases
- managing client escalations in a quick and efficient manner both with the client and lead internal communications with product managers and product owners for resolution
- analyzing and working through client's requests from start to finish (Bugs, New functionality)
- developing a strong client relationship. Drive clients adding more assets to the system and services.
- leading client meetings and managing client upgrades
- testing our financial software
- providing trainings and knowledge transfer to both clients and internal colleagues as required

Employee perks, benefits

- Motivating salary and compensation package including benefits
- Referral bonus
- Paid vacation days and sick days
- Additional bonuses for life events (wedding, birth of child,..)
- Friendly work environment with cutting edge technology and challenging projects, very positive working atmosphere
- Opportunity to work with development experts and also independently
- Business and technical training provided
- Regular team building activities sponsored (ice skating, season tickets to swimming pool, tickets for cultural events)
- Christmas dinner, Summer Family day
- Coffee bar, coffee, tea, soft drinks and fruits for free
- Flexible hours/scheduling offered
- Rich breakfast every Friday

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization


Language skills

English - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Word - advanced
E-mail - advanced
Internet - advanced

Number of years of experience

Finance, Banking, IT

Personality requirements and skills

We expect excellent English communication skills in verbal and written form, analytical thinking, economical and technical background. Candidate must be a good team player as well.
In addition, we prefer strong personality with experience in customer care.


Brief description of the company

Koger Inc. is one of the world’s leading providers of fund administration software solutions. For more information, please visit

Number of employees

50-99 employees

Company address

Koger Inc.
12 Route 17 North, Suite 111, Paramus
07652-2644 New Jersey
ID: 4021141  Megjelentetés dátuma: 25.1.2021  Alapbér (bruttó): 1 100 EUR/month