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1st Line Support Analyst
Kinstellar
Place of work
Hviezdoslavovo nám. 13, Bratislava
Hviezdoslavovo nám. 13, Bratislava
Contract type
full-time, trade licence
full-time, trade licence
Start date
September 2023
September 2023
Wage (gross)
1 400 - 2 000 EUR/monthThe final salary will be determined based on the qualification and experience of the selected candidate after the interview process. Potential for salary growth; annual performance bonus.
1 400 - 2 000 EUR/monthThe final salary will be determined based on the qualification and experience of the selected candidate after the interview process. Potential for salary growth; annual performance bonus.
Information about the position
Job description, responsibilities and duties
Join us and be a part of an exciting operational journey!
The IT Support Analyst will be responsible for providing technical assistance and support to end-users in a fast-paced environment. You will be the first point of contact for IT-related queries and issues. You’ll be responsible for troubleshooting hardware and software issues, resolving technical problems, and providing timely technical support to ensure the smooth operation of the organization's IT infrastructure
Main tasks:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain software applications and operating systems.
• Set up new users' accounts and profiles and provide orientation and training on software applications and IT systems.
• Manage network connectivity, including LAN, WAN, and Wi-Fi
• Monitor system performance and take proactive measures to prevent technical issues and downtime.
• Maintain inventory of hardware, software, and peripheral devices, and ensure proper disposal of outdated equipment.
• Document and maintain records of IT support requests, resolutions, and related information.
• Collaborate with the IT team to implement and maintain IT security measures, including backups, virus protection, and firewalls.
• Provide after-hours technical support as needed.
The IT Support Analyst will be responsible for providing technical assistance and support to end-users in a fast-paced environment. You will be the first point of contact for IT-related queries and issues. You’ll be responsible for troubleshooting hardware and software issues, resolving technical problems, and providing timely technical support to ensure the smooth operation of the organization's IT infrastructure
Main tasks:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain software applications and operating systems.
• Set up new users' accounts and profiles and provide orientation and training on software applications and IT systems.
• Manage network connectivity, including LAN, WAN, and Wi-Fi
• Monitor system performance and take proactive measures to prevent technical issues and downtime.
• Maintain inventory of hardware, software, and peripheral devices, and ensure proper disposal of outdated equipment.
• Document and maintain records of IT support requests, resolutions, and related information.
• Collaborate with the IT team to implement and maintain IT security measures, including backups, virus protection, and firewalls.
• Provide after-hours technical support as needed.
Employee perks, benefits
We offer:
• Interesting and challenging work in an international environment
• Long-term cooperation
• Friendly team
• Competitive remuneration
• Training and development opportunities
• Daily use of English
• Modern working environment in the centre of Bratislava
• Corporate events and teambuilding activities
• 3 days sick leave/paid leave
• Multisport card
• Gym and yoga at workplace
• Interesting and challenging work in an international environment
• Long-term cooperation
• Friendly team
• Competitive remuneration
• Training and development opportunities
• Daily use of English
• Modern working environment in the centre of Bratislava
• Corporate events and teambuilding activities
• 3 days sick leave/paid leave
• Multisport card
• Gym and yoga at workplace
Information about the selection process
Should you wish to apply for a position with us, please send us your CV (in English) via email.
We would like to thank all applicants for their interest in this role. However, only those required for interview will be contacted.
We would like to thank all applicants for their interest in this role. However, only those required for interview will be contacted.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Educational Specialization
IT
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft SharePoint - Advanced
Microsoft Word - Advanced
Microsoft Windows - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft SharePoint - Advanced
Microsoft Word - Advanced
Microsoft Windows - Advanced
Number of years of experience
2
Personality requirements and skills
• Good English communication skills (level C1)
• Solid technical knowledge of hardware, software, and peripherals.
• Experience with troubleshooting and problem-solving technical issues.
• Excellent communication skills and ability to provide technical support in a clear and concise manner.
• Ability to work independently and as part of a team.
• Strong customer service skills and ability to manage multiple tasks simultaneously.
• Advanced knowledge of Microsoft Windows systems and MS Office
• Solid technical knowledge of hardware, software, and peripherals.
• Experience with troubleshooting and problem-solving technical issues.
• Excellent communication skills and ability to provide technical support in a clear and concise manner.
• Ability to work independently and as part of a team.
• Strong customer service skills and ability to manage multiple tasks simultaneously.
• Advanced knowledge of Microsoft Windows systems and MS Office
Advertiser
Brief description of the company
Kinstellar - law firm with regional presence, local expertise.
11 countries, 300+ local and international lawyers.
Real values.
Integrity - We mean what we say and say what we mean.
Teamwork - Individually we can be good. Together we can be exceptional.
Relationship – We care about our people.
Determination - We don't give up.
Excellence - Much of the world is satisfied with mediocrity. We are not.
11 countries, 300+ local and international lawyers.
Real values.
Integrity - We mean what we say and say what we mean.
Teamwork - Individually we can be good. Together we can be exceptional.
Relationship – We care about our people.
Determination - We don't give up.
Excellence - Much of the world is satisfied with mediocrity. We are not.
Number of employees
250-499 employees
ID: 3127663
Megjelentetés dátuma: 14.9.2023
2023-09-14
Régió: Bratislava Pozíció: IT/Technical Support Specialist, Service Technician Cég: Kinstellar
Alapbér (bruttó): 1 400 EUR/month