Disputes Coordinator

Job Details

What you will do

OTC (Order to Cash) department`s responsibility covers all processes related to receiving, processing and fulfilling customer`s requests for goods or services. Order to Cash department is continuously working on improvements and process enhancements to fulfill our customer`s requirements in highest quality to ensure customer satisfaction.  

How will you do it

• Providing 2nd level support for the billing issues

• Processing queries from the customers

• Following open credit notes; investigating their cleaning and communication of the outcome to

the customers

• System administration

• Investigation and analysis of the cases coming from the clients

• Daily communication with other teams and with customers

• 70% internal investigation and 30% delivering the resolution to the customer  

What we look for

Required:

• Business education degree or adequate professional experience focusing on Finance/Accounting

• 0 – 1,5 years of experience in the Finance department

• Finance background, MS-Office (MS Excel, MS Outlook), ERP experience is an advantage

• C1 level of English

• Willing to develop, learn

• Communicative

Preferred:

• Collaborative, team player

• Proactive attitude

• Flexibility

What you will learn

During your time working in our team you will develop negotiation and communication skills. You will deepen your knowledge in various fields as billing or customer operation. Also you will be able to orient in systems such as CBS and Salesforce.

Our benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness centre, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1050 EUR per month and a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

#remote

#LI-JM1