Lead Collections Analyst

What you will do
You will be leading our Cash Collections team, which works to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.

How you will do it
• Monitoring of daily workload, backlog, resolving daily issues
• Responsibility for the Analyst Collections team
• Supporting the manager in solving escalation issues and communication with business and customers
• Managing the month end close activities
• Developing and implementing improvements
• Ensuring correctness and compliance of processes with internal procedures, responsibility for the overall quality
• Collaborating with the other departments to support overall objectives
• Developing and motivating team members (monthly 1 to 1 meetings, evaluations, weekly team meetings, communication, team spirit)

What we look for
• Fluent in English, strong verbal and written communication skills
• Prior leadership experience and excellent leadership and managerial skills
• 5+ Years in combination of collections, customer service, inside sales, AP or related experience, minimum 2+ years collections.
• To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including ability to utilize basic formulas, pivot tables and V-Lookups
• SAP knowledge/Oracle knowledge is an advantage
• Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
• Ability to perform complex account reconciliation (experience pulling and analyzing data from ERP and other systems and demonstrated knowledge and experience in reconciling complex accounts along with demonstrated capability of presenting outcomes to customers)
• Solid self-management
• Team player with pro-active approach and problem solving personality
• Innovative and constantly looking for opportunities to improve
• Experience of working in Shared Service Centre/Retained/Outsourced environment

Our Benefits:

YOUR CAREER
• Competitive salary (13 salaries a year)
• Multi-cultural environment
• Dedicated career development opportunities
• Language and training courses
• Internal networking/development groups

YOUR HEALTH
• Medical coverage; Vitamin program and Flu vaccination
• On-site fitness center and organized sport offerings
• Monthly workplace massages

YOUR CULTURE
• Employee referral and recognition programs
• Commitment to social responsibility and engaged company culture
• Annual events for employees

YOUR PERKS
• Relocation allowance and assistance for moving to Bratislava
• Meal vouchers fully covered by the company and on-site canteen
• Company preferential rates/discounts and Flexible benefit allowance
• Outdoor terraces and shared park
• On-site gym and canteen
• On-site kindergarten

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center.. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.