Site Support Engineer

Essential Functions
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Perform other duties as required.
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Qualifications
• Bachelor's Degree in Computer Science or related field.
• Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience.
• Working knowledge of Microsoft server, workstation and networking technologies.
• Working knowledge of industry standards with regards to system and network administration.
• Possess excellent verbal and written communication skills.