Platforms Support Specialist

Place of work Bratislava, Slovakia (Job with occasional home office)
Contract type full-time
Wage (gross) From 1 341 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

At ING, our Purpose is “Empowering people to stay a step ahead in life and in business.” As a Platform Support Specialist at ING Hubs Slovakia, your daily work will be the foundation on which ING builds the rest of our services in pursuit of this purpose. You will be providing broad-ranging support to users to troubleshoot and resolve issues across the organizations’ applications. If you have a keen eye for detail, great customer service skills, and if you love working collaboratively with diverse team members to proactively make your work better every day, then we need you in our team! Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Roles and Responsibilities
  • Resolving tickets regarding technical questions and issues which occurred in the tool
  • Actively supporting the customer in all aspects from problem to resolution
  • Testing and reproducing errors in the tool, analyzing defects in the tool
  • Troubleshooting and solving existing problems/assessing new problems

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

We hire based on potential. Our greatest expectation of you is that you’re curious and you take ownership of problems and solutions. In return, we’ll back you to develop into an even more awesome version of yourself.

Suitable candidates should have:
  • Active use of English
  • Dynamic personality, speak up attitude
  • Good communication skills and analytical thinking
  • Service oriented, customer focused and always willing to help
  • Working experience with Sales force or other CRM
applications is an advantage but not a must
  • At least 1 year working experience from service related industry / helpdesk is an advantage/

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 3865349  Megjelentetés dátuma: 18.7.2023  Alapbér (bruttó): 1 341 EUR/month