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Business Analyst for RPA

Place of work
Contract type
Wage (gross)
1 889 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Information about the position

Job description, responsibilities and duties

IBSS Bratislava (ING Bank Shared Services Bratislava) is a servicing hub providing transactional & banking operations services for ING’s global wholesale clients. These are exciting times for us as we are now also starting to offer more and more complex knowledge work in design and consultancy roles. We are part of the IBSS organization which consists of servicing hubs around the globe. Our vision is to centralize the processing activities of ING to these servicing hubs to help harmonize and standardize products and processes in order to give an outstanding and differentiating client experience to all clients of ING worldwide.

To support this growth and harmonization we are now looking to expand our Intelligent Automation team in Bratislava. The mission of the team is to accelerate the identification, analysis and execution of robotics activities, while delivering efficiency, consistency and quality improvements to our banking operations worldwide.

In this role you will be involved in global projects and will be part of a rapidly growing Automation community within ING and contribute to continuous quality and performance improvements.

  • Evaluate business needs and user requirements across various
  • Conduct requirements analysis and formulate specifications for impacted systems
  • Contribute to the design, development and testing of RPA processes
  • Adopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelines
  • Identify ways to improve performance and robustness
  • Write technical guides for internal users
  • Ensure bots are seamlessly implemented into team’s workflow by reviewing and recommending changes to overall operating model (i.e. ensure any supporting processes get re-designed / updated as well)
  • Provide regular progress updates to management including highlighting any potential delivery risks or issues

Employee perks, benefits

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Cafeteria benefit
• Sick days
• Extra holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus, etc.

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Information technology

Language skills

English - Upper intermediate (B2)

Other knowledge

C# - Beginner
Python - Beginner
VBScript - Beginner

Number of years of experience


Personality requirements and skills

  • 2+ years of experience in business process automation or as a business analyst
  • Experience with creating process flow diagrams in UML (or similar tooling)
  • Abstract and analytical thinking, you are able to understand business processes and translate them into generic workflows
  • Passionate about your field of expertise (automation) and ambitious, you want to grow as a person and professional
  • Service mentality and passion for working in an innovative team
  • Entrepreneurial work style, in which you regularly step “outside the walls” of your role to drive innovative thinking and practice
  • Experience in NLP and/or OCR technologies, programming (C#, Python, VB script) and reporting tools (PowerBI/Tableau) is an advantage, but not required
  • Fluent in English


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees
ID: 4181030  Megjelentetés dátuma: 12.10.2021  Alapbér (bruttó): 1 889 EUR/month