RPA Business Analyst

ING Hubs Bratislava is a servicing hub providing transactional & banking operations services for ING’s global wholesale clients. These are exciting times for us as we are now also starting to offer more and more complex knowledge work in design and consultancy roles. We are part of the IBSS organization which consists of servicing hubs around the globe. Our vision is to centralize the processing activities of ING to these servicing hubs to help harmonize and standardize products and processes in order to give an outstanding and differentiating client experience to all clients of ING worldwide.

To support this growth and harmonization we are now looking to expand our Intelligent Automation team in Bratislava. The mission of the team is to accelerate the identification, analysis and execution of robotics activities, while delivering efficiency, consistency and quality improvements to our banking operations worldwide.


In this role you will be involved in global projects and will be part of a rapidly growing Automation community within ING and contribute to continuous quality and performance improvements.

Responsibilities:

• Evaluate business needs and user requirements across various
• Conduct requirements analysis and formulate specifications for impacted systems
• Contribute to the design, development and testing of RPA processes
• Adopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelines
• Identify ways to improve performance and robustness
• Write technical guides for internal users
• Ensure bots are seamlessly implemented into team’s workflow by reviewing and recommending changes to overall operating model (i.e. ensure any supporting processes get re-designed / updated as well)
• Provide regular progress updates to management including highlighting any potential delivery risks or issues

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.