Team Leader Daily Banking and Channels Support

Job description, responsibilities and duties
ING is looking for a Daily Banking and Channels Support Team Leader to support our Wholesale bank businesses.

ING is looking for a Team Leader with experience in operational management and/or working in a shared service/banking environment. You ideally have a fact-based and analytical approach. You dare question the status quo, have a change mind-set and an eye for improvements. You’ll manage a Customer Loyalty Team (CLT) of approximately 10 Analysts, who ensure that our clients getting technical and functional support on cross-product Commercial Banking interactive channel and related products. On top of that you are a role model, showing ING’s Orange Code values and you engage the team to be successful. Something for you?

You:

• are responsible for the timely and accurate completion of services (delivering in accordance with SLA) related to DB and Channels provided by your Team
• are responsible for leading your customer loyalty team (CLT) in the transformation to a self-steering organization, by leading by example, inspiring and encouraging team members in a new way of working and giving them autonomy and responsibility
• are responsible to maintain contact with stakeholders and keep them informed
• are responsible for overseeing the work of the CLT, supporting the team in taking ownership of their planning and effectively balance their own workload
• enhance the operational maturity and mind-set of your CLT and you support the team to propel their actions towards continuous improvement and learning organization
• are responsible for supporting the CLT in taking ownership of their own development and for fostering team collaboration

Your team:

• is responsible to assist customers in detecting technical issues with channel related services and help set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process
• is responsible to maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
• is responsible to deliver SLA according to Service Catalogue
• identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to add to the product)
• suggest and propose manual process improvements or elimination of manual process steps

Financial contributions:
· Life events (marriage/partnership, child birth/adoption, work anniversary)
· 3rd pillar retirement saving
· Life insurance
· Salary compensation during illness leave (PN)
Some others:
· Cafeteria benefits
· Trainings and language courses
· Extra holiday days
· Fresh fruit at the workplace
· Company events, teambuildings
· Referral bonus, and other

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.