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Quality Assurance Specialist - Alert Handling
Place of work
Plynárenská, Bratislava
Contract type
full-time
Wage (gross)
*from 1300€
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
About the position
Job description, responsibilities and duties
Are you looking for…
a function that is responsible for the reporting on quality as well as creating and maintaining a uniform way of working within the 1st Line of Defense Alert Handling?
Your role …
a function that is responsible for the reporting on quality as well as creating and maintaining a uniform way of working within the 1st Line of Defense Alert Handling?
Your role …
- Perform daily quality checks, monthly quality analyses and reports on quality
- Responsible for an up-to-date guideline regarding the screening of cross border payments
- Responsible for the content of a communication tool used within the 1st Line of Defense Alert Handling teams worldwide
- Responsible for escalating issues regarding the screening of cross border payments to the correct level
- Maintain Hit Ratio/ GAP as well as Rules & Good Guys
- Advise 1st Line of Defense Alert Handling SPOC’s regarding issues that concern the screening of cross border payments
- Proactively react to and communicate possible compliance risks
- Proactively communicate possible efficiency gains concerning screening requirements
- Act as an intermediary between the 1st line SPOC’s, the MLRO’s the asset owner and BCRM
- Facilitate SteerCo meetings with reporting & performance feedback
- Provide trainings on Alert Handling to 1st Line of Defense
Employee perks, benefits
Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance contribution
• Salary compensation during illness leave (PN)
• Performance based annual bonus
Some others:
• Online Cafeteria
• Extra paid holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus
• Online Training Academy
• Health Recovery days
• Discounts in partner organizations (sport, PC, theatre, software, etc.)
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance contribution
• Salary compensation during illness leave (PN)
• Performance based annual bonus
Some others:
• Online Cafeteria
• Extra paid holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus
• Online Training Academy
• Health Recovery days
• Discounts in partner organizations (sport, PC, theatre, software, etc.)
Information about the selection process
Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
banking
Language skills
English - Advanced (C1)
Number of years of experience
2
Personality requirements and skills
Are you also someone who…
And do you also…
… then you are our new Quality Assurer Alert Handling
- has a strong analytic mind and affinity with figures and control
- has a strong interest in Compliance and Operational Risk Management
- can interact easily with colleagues, but can also work independently
- is a good communicator and team player, who can both listen to and convince others, and is at ease in a large, complex organization
- is pro-active and has a drive to achieve improvements and efficiencies
- is punctual and capable of organizing his/her activities well structured
- is capable of challenging people and providing constructive criticism
And do you also…
- have experience in screening cross border payment traffic
- have advanced user experience of Office tools (Word, Excel and PowerPoint)
- have experience in creating reports
- have excellent oral and written communication skills in English
… then you are our new Quality Assurer Alert Handling
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Information about the selection process
Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Advertiser
Brief description of the company
ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.
Number of employees
1000 and more employees
Contact
ID: 3683139
Megjelentetés dátuma: 12.7.2019
2019-07-12
Régió: Bratislava Pozíció: Administrative Worker, Official, Compliance Specialist, Risk Specialist Cég: ING Hubs Slovakia
A (bruttó) bér alapösszetevője és egyéb juttatások: *from 1300€