Sr. Manager - Circle Lead (Payments)

At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Our purpose therefore is: Empowering people to stay a step ahead in life and in business. But that is not where we stop. Being innovative and being agile are key elements for our future success and we expect you to be a driving force in this development. To realize our future vision of a united ING that offers single empowering experience across the globe, we have to unite our way of working.

For our Shared Service Centre we are looking for a servant leader and role model to help lead this change. As Circle Lead (Sr. Manager), you are an inspiring leader who is up for the challenge of delivering services according to SLA, with high quality and in accordance with risk and compliance policies, but at the same time is implementing the necessary changes to stay relevant and in perfect shape for the future. You live for Operational Excellence, Lean, Client Experience and Agile and know how to inspire your colleagues to do the same.

Your role as Circle Lead

• You lead up to five Customer Loyalty Teams (CLTs) grouped into one Circle; Each team has approximately 10 members.
• You take ownership of the day-to-day service delivery of the services within your circle, always keeping clients and risk on top of mind.
• You help teams to increase their self-steering through our agile way of working.
• You actively engage in continuous improvement and operational excellence initiatives.
• You coach colleagues, including team leaders in the transition from followers towards being in the driver’s seat.
• You help create a differentiating client experience.
• You are self-steering, proactive and collaborative.
• You pro-actively manage your stakeholders across the organisation.

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.