IT Hardware Engineer

We are currently recruiting for IT Bar Engineers to work on our client’s site in Bratislava. A successful Engineer will be experienced in working in a ticket environment, performing against SLA’s whilst providing the highest level of customer service within the follow requirements :

Key Role Activities

• Provide 2nd end user computing support for hardware and software related issues
• Able to work under pressure
• Flexible and able to adapt to changing priorities
• Strong service and customer ethic
• Conscientious and motivated
• Handover customer to responsible engineer and check-in that resolution is on track
• Ensure all data and knowledge is captured
• Act as first point of contact for all customers
• Own the customers experience throughout their visit from entry to exit (ensuring this experience is positive)
• Triage the customers issue, question or request and identify the correct engineer for the resolution
• Manage peak periods through queue management and call back scheduling
• Authorise all spares and new equipment requests
• Set expectations with customers on extended sessions and where a My IT Remedy request may be required
• Deal with customer dissatisfaction on the bar and follow-up with customers when feedback is lower than average
• Maintain a positive team on the bar through interaction with the engineers

Your Benefits


• Stable, independent work in an international, flexible and open company,
• Interesting international projects and possibility of being part of a worldwide Team
• Welcoming and friendly work environment within young team
• Direct communication and flat structure
• Great opportunities for both professional and personal development
• Buddy programme
• Space for your own ideas
• Company car