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Junior Service Delivery Manager
Gratex International, a.s.
Place of work
Galvaniho 17/C, Bratislava
Galvaniho 17/C, Bratislava
Contract type
full-time
full-time
Start date
by agreement
by agreement
Wage (gross)
depending on experience
depending on experience
Information about the position
Job description, responsibilities and duties
"Build and maintain productive relationship with customers.
Develop customer strategies for performance metrics, escalation management, and communication.
Act as main point of contact for customers regarding business service issues, questions and concerns.
Determine budget and timeline for business service delivery
Monitor and control expenses.
Identify gaps and develop corrective plans.
Coordinate account service team to ensure cost effective and timely delivery of business solutions.
Develop and maintain service delivery plan and strategic account plan.
Perform customer negotiations as and when needed."
Develop customer strategies for performance metrics, escalation management, and communication.
Act as main point of contact for customers regarding business service issues, questions and concerns.
Determine budget and timeline for business service delivery
Monitor and control expenses.
Identify gaps and develop corrective plans.
Coordinate account service team to ensure cost effective and timely delivery of business solutions.
Develop and maintain service delivery plan and strategic account plan.
Perform customer negotiations as and when needed."
Employee perks, benefits
Insipirational working environment in a young team. The newest technologies. Possibility of education and further development.
Information about the selection process
If you are interested please send your Curriculum Vitae in English language at [email protected]. We will contact only candidates who match a profile we are looking for. Thank you for your time.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Personality requirements and skills
Enthusiastic, willing to learn, interested in self progress, positive thinker.
Advertiser
Brief description of the company
Gratex International is one of the largest and most successful software houses in Slovakia. The company is focused on developing enterprise software solutions based on high-tech technologies. Gratex International is based in Central Europe (Bratislava, Slovakia), with local offices in Sydney, Australia.
Number of employees
200-249 employees
ID: 3194220
Megjelentetés dátuma: 10.10.2017
2017-10-10
Régió: Bratislava Pozíció: Account Manager Cég: Gratex International, a.s.
A (bruttó) bér alapösszetevője és egyéb juttatások: depending on experience