Service Manager

Place of work
Bratislava
Contract type
full-time
Start date
by agreement
Wage (gross)
2 500 - 2 700 EUR/month2500 - 2700 € (+ any other rewards)

Description

Service Manager has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customers’ business requirements and the products and services that are used to support these requirements.

Key competences on this position are:
- Point of Client escalation
- Point of internal escalation and enquiry
- Supporting across Assurance, Delivery and Billing
- Providing Client facing reports
- Analysis and recommendations based on available data/reports
- Including capacity management, site resiliency
- Creating and managing Service Improvement plans
- Maintaining Customer specific service guides
- Participation/Leadership on Client calls

Requirements

The successful candidate should have the following attributes:

- At least 4 years’ experience in a global network service role, of which at least 2 years with a customer facing role
- Familiar with financial terminology, contracts, invoicing, Service Level Agreements
- Ability to multitask in a complex environment and deliver to timescales
- Very good presentation skills
- Sufficient seniority to interact at senior levels within an organization
- Ability to work in isolation and on own initiative in highly pressured situations
- Fluent level of English
- Sales- or Project management experience is an additional advantage

Other information

Send us your CV in English and Slovak if you have one.

For more related job opportunities visit https://www.grafton.sk/en/job-search?utm_source=jobboard&utm_medium=jobposition
ID: 4040682  Megjelentetés dátuma: 2.3.2021  Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át. Alapbér (bruttó): 2 500 EUR/month