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Technical Customer Service & After Sales Back Office Manager
Dentsply Sirona Slovakia s. r. o.
Place of work
Ševčenkova 34, Bratislava
Ševčenkova 34, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Committed to excellence, we are currently looking for a high-quality individual to join our team as Technical Customer Service & After Sales Back Office Manager.
Location: FONA Headquarters in Bratislava, Slovakia
The purpose of the role:
1. Management of Technical Customer Service team and After Sales Back office to provide excellent customer service
2. The position is a key stakeholder in the process of factories coordination worldwide, technical trainings management and spare parts management.
3. The focus of the role is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention.
Responsibilities:
Location: FONA Headquarters in Bratislava, Slovakia
The purpose of the role:
1. Management of Technical Customer Service team and After Sales Back office to provide excellent customer service
2. The position is a key stakeholder in the process of factories coordination worldwide, technical trainings management and spare parts management.
3. The focus of the role is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention.
Responsibilities:
- To develop and implement a mid-term sustainable strategy of FONA Technical Customer Service and After Sales Back office with the goal to improve customer service experience, create engaged customers and facilitate organic growth
- To lead FONA Technical Customer Service team and After Sales Back office, functionally to lead the after sales team worldwide
- To develop service procedures, policies and standards, maintain and update technical production manuals
- To coordinate factories, keep accurate records and document customer service actions and discussions
- Management of technical trainings: 1. to make sure that the FONA internal team is fully trained and 2. the technical team of our business partners (dealers) is trained so they can provide further support to our end customers
- To control resources and utilize assets to achieve qualitative and quantitative targets
- To develop and implement changes of internal systems and application used in the area of responsibility
- To constantly improve the level of the department in the growing and dynamic enviroment
Employee perks, benefits
- Fast growing organization and exciting new brand in the dental industry
- The opportunity to work in a global environment with different cultures
- Professional development
- Highly motivated team members with professional approach
Information about the selection process
If you are interested in this position, please send your CV to [email protected]. Please note that we will contact only applicants meeting the stated requirements.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Educational Specialization
engineeting, technical
Language skills
English - Upper intermediate (B2)
Driving licence
B
Personality requirements and skills
- Education in engineering or any relevant technical field ( mechatronics, medical equipment is advantage)
- 5+ years proven working experience in a technical customer service manager/ after sales role in an international company
- 3 + years of leadership experience
- awareness, ideally gathered work experience abroad or within an international corporate environment
- Organization skills and work efficiency, ability to work under pressure with tight working schedule
- Able to encourage people and changes
- Hands-on approach and comfortable with working in a small but growing team
- Analytical skills
- Team player
- Available to travel across the globe
- Business fluency in English /written and orally/ is a must, any other language skills beneficial
- MS Office
Advertiser
Brief description of the company
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
For more information about our company, please visit our web page www.dentsplysirona.com
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
For more information about our company, please visit our web page www.dentsplysirona.com
Number of employees
200-249 employees
Contact
ID: 3145293
Megjelentetés dátuma: 22.1.2018
2018-01-22
Régió: Bratislava Pozíció: Technical Manager Cég: Dentsply Sirona Slovakia s. r. o.