Technical Customer Service Engineer

Dentsply Sirona Slovakia s. r. o.

Place of work
Ševčenkova 34, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Committed to excellence, we are currently looking for a high-quality individual to join our team as Technical Customer Service Engineer. The job holder will:
 Handle inbound/outbound telephone calls and emails/tickets from customers worldwide.
 Support basic and advanced troubleshooting of products
 Direct online/ on site support of our dealers’ technicians
 Follow up on open cases to ensure every case is progressing to resolution.
 Provide technical training and support to our dealers‘technicians
 Drive and develop the technical support activities together with the sales team
 Daily Communication in English

Employee perks, benefits

  • Fast growing organization and exciting new brand in the dental industry
  • The opportunity to work in a global environment with different cultures
  • Professional development
  • Highly motivated team members with professional approach

Information about the selection process

If you are interested in this position, please send your CV to [email protected]. Please note that we will contact only applicants meeting the stated requirements.

By applying for the position you are giving FONA Dental, s.r.o, Company ID: 45691118 a consent to process your personal data for the purpose of any future selection of job candidates. This consent is granted for an indefinite period and may be withdrawn at any time and for any reason upon your written notification sent to FONA Dental.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Degree in Engineering

Language skills

English - Advanced (C1)

Driving licence

B

Personality requirements and skills

 Degree in engineering
 Minimum of 1 year experience in technical customer service or technical help desk environment
 Fluent knowledge of English language, any other language preferred
 Strong customer focus
 Excellent verbal communication skills
 Technical skills in electro-mechanics (in medical equipment field preferred)
 Advanced level of understanding and competency with the equipment operating software system, with maintaining and diagnosing electronic components, pneumatic and hydraulic systems,
 Advanced computer skills – SW, HW, networking
 Able to work under pressure
 Team work

Advertiser

Brief description of the company

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

For more information about our company, please visit our web page www.dentsplysirona.com

Number of employees

200-249 employees

Contact

Contact person: Katarína Straková
E-mail: send CV
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ID: 2709229  Megjelentetés dátuma: 11.11.2016 
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