Network Service Desk Agent

Do you speak English, have CCNA certification and over a year of relevant experience? Then there is a good opportunity for you – Network Service Desk Analyst. Nice team, career opportunities and rich package of benefits are waiting for you.

The role:
As Network Service Desk Agent, you will be responsible to operate services (LAN/WAN, Fixed Voice, Mobile Etc.), answer customer calls, create and own incident tickets, update customer on the incident resolution progress, communicate with third parties, resolve incidents swiftly, drive them through to final fix while working with customers and other internal/external teams as appropriate. Minimize controllable outages by ensuring that services are proactively monitored.

Main responsibilities:
 Monitoring of services to proactively detect and fix any network problem.
 Picking up incoming customer calls and responding to new incident tickets.
 Responsibility for the initial troubleshooting on CISCO devices, as well as opening tickets with the local providers.
 Owning and resolving technical incidents within SLA targets.
 Leading communication with the customer of major outage resolution progress.
 Delivering best class service desk and technical support.

 Attractive working environment within a multinational telco company for one of the largest multinational customers.
 Competitive salary with bonuses.
 Work in a friendly team.
 Benefits: 5 weeks of vacation, 3 sick days, meal vouchers, flexi passes, discounts for you & your family on mobile tariffs, Internet, bank loans, etc.

Information technology, computer programming, web portals

The position is opened at international company and the main duty is to support mobile and fixed voice and data services around the world including complex WAN and Data Center connections in 28 countries.