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ECommerce Support Specialist

Place of work
Contract type
Wage (gross)
From 1 600 EUR/month
*The final basic wage component can be increased accordingly to individual skills and experience of the selected candidate.

Information about the position

Job description, responsibilities and duties

We are looking for a new colleague, eCommerce Support specialist. Our global business partners and distributors do not have their eStores solution aligned and we need to change it. You will support the eCommerce system integration and join the team that is currently responsible for delivering projects in the area. Take a part and shape ESET eCommerce solution on the worldwide level. Make a real difference.

You will
• Provide support and consultancy for ESET regional offices via ticketing system and other channels
• Monitor, report, act and resolve issues reported by automated systems and users
• Participate on strategy, implementation and support for the global eCommerce solution
• Create, analyze, evaluate and especially test specific business and technical eCommerce features or functions
• Gather inputs and requirements for the eCommerce system from ESET partners, offices and internal clients as well
• Coordinate communication of all internal counterparts including Sales, Financial, Legal and Online departments
• Create and improve business and technical documentation needed for administration and development of the eCommerce system

This position is a maternity leave cover.

Employee perks, benefits

• Support in personal and professional development - opportunities to attend various trainings, courses, conferences or meetups
• Attractive financial bonus paid twice a year based on your performance
• Financial support in case of life milestones (wedding, childbirth)
• Complementary retirement savings contributions
• Fully covered 5 EUR/per day meal vouchers
• Wide range of benefits in sport, healthcare, culture, education and other areas
• "Refer a friend" benefit - the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Available home-office days - 12 days per month (in SR)
• Fully-paid 3 sickdays
• Loyalty program - extra vacation days and financial bonus after working at ESET for 5 and more years
• Mind & Soul program - free helpline and counselling in personal and professional development
• Sport activities support – possibility to participate in various races, bike cages, bikes for rent
• Fresh fruit, tea, coffee, non-alcoholic beverages - you can find them all in every kitchen
• Casual, friendly, open culture with no dress code
• Participating in company events
• Opportunity to use company common areas (terrace, relax zone, library) for a chill time and meetings with colleagues
• Volunteering and opportunity to participate in various CSR activities

Information about the selection process

This position is a maternity leave cover.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

To succeed you need to have:
• At least 2 years of experience in a similar position
• Active English (at least B2)
• Basic orientation in coding, especially HTML/CSS, JavaScript, API’s is an advantage
• Ability to learn new skills, tools etc.
• Good understanding of complex systems, processes and relations
• High level of communication and organization skills
• The ability to quickly learn and grasp new information

You have an advantage if you:
• Are a team player
• Can work under pressure
• Are detail oriented
• Have positive can-do attitude


Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 1,800 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. Almost 900 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 and more employees
ID: 4006788  Megjelentetés dátuma: 30.8.2021  Alapbér (bruttó): 1 600 EUR/month