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back to open job positionsCRM Support Analyst
Job Description
- Providing first and second level of support for CRM System
- Investigating, solving incidents and customer requests
- Reporting and monitoring of incidents to meet KPIs and SLAs
- Communication with end-users to clarify incident and requests
- Escalation of complex incidents
- Cooperation with Developers, Solution Architect and Application Administrator
- Preparation of guidelines for other teams and end-users
- Maintaining of support processes and knowledge database
- Supporting application development and testing
- Participating on other projects as required by the company
BENEFITS FOR YOU
Flexibility
Corporate events
Benefits for the whole family
Sports, health and wellbeing
And many more…
About ESET
ESET is a global leader in digital security and one of the largest cybersecurity vendors in the European Union. It is also the biggest and most appreciated IT company in Slovakia.
For more than 30 years, we have been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide.
ESET's purpose is not only to create cybersecurity solutions for customers but also to actively contribute to a more innovative and responsible society in terms of education, science and research.
We are a proud signatory and ambassador of the Diversity Charter. We believe in creating a respectful environment in which all our employees feel welcome, without exception.
Visit our website to learn more about us.
