Junior SAP Basis Delivery Lead

Office based or fully home based option available

Responsibilities

• Provide technical support and leadership in a complex mission critical SAP environment

• Act as primary contact for customer for any operational and technical topics, including SAP technical consulting

• Lead and execute SAP projects and complex changes, such as new implementations, migrations, upgrades, conversions, maintenance activities

• Ensure supported components are maintained, optimized and used effectively

• Manage escalations of critical incidents (with root-cause in technical area)

• Define and setup monitoring based on standards in order to meet SLA’s.

• Manage ITIL processes (incident, change, release and problem management...)

• Handle Change Requests, acting as Change Manager, in process & in tools

Participate in regular account review sessions with the customer and Account Service Team.
• Work with other domains to establish implementation plans for SAP changes, projects, backup and recovery

• Identify automation opportunities and drive their implementations

• Forecast and raise technology requirements based on technical and clients needs

• Manage/consult on the architecture and design of hardware and software within the client's environment.

• Ensure that technical system documentation is up to date (CMDB, Operational procedures)

REQUIREMENTS/QUALIFICATIONS

Technical

• 2+ years of related SAP Basis administration experience with SAP business suite / SAP Solutions

• Administrator knowledge of RDBMS: HANA, Oracle, Sybase ASE, MaxDB, MSSQL (HANA preferred)

• Experience with SAP and DB technical daily operations, SAP and database live-cycle management

• Experience with SAP implementation / migration projects from SAP Basis perspective

• Experience in managing SAP / DB environment changes and upgrades

• Experience with system migrations, both Homogeneous and Heterogeneous

• Experience with Performance Tuning and Monitoring

• SAP Basis (Netweaver) Certified or HANA (or other DB) certified an advantage

• Windows, Unix/Linux knowledge and Network Skills (TCP/IP, NAT, DNS, Firewalls) an advantage

Soft skills

• Ability to professionally handle client requests and solve problems, both on time and thoroughly

• Proactiveness: identify opportunities for improvements that positively impact operations and customer experience

• Organizational and interpersonal skills

• Ability to work independently and/or in the team

• Ability to step into running projects and resolve issues

• Ability to communicate to non-technical clients

• Fluent English on the level B2+

We offer:
• Exciting opportunity of career and professional development
• Exclusive training program in SAP and database
• Fast career growth
• Possibility to work with newest technologies – Amazon cloud, Microsoft Azure…
• Working for one of the most admired international companies in challenging and dynamic environment
• Large scale of employee benefits
• Sick days