Offering Program Manager (RTE)

Job Description



Role objective

•To drive the development of a portfolio of related offerings or unique solution sets viewed as critical to the practice’s growth strategy and profitability.
•To ensure guidelines and standards associated with offerings development process are followed for the full life cycle to include start up of an offering, including validating the need in the marketplace; determining the business model; and assessing the implications for the business, engineering, marketing, sales, support, and budget.
•To coordinate across regions, business units and disciplines to harness talent and intellectual property needed to harvest existing or to build, deliver, and support, new offerings.
•To ensure commitments are established and adhered to in vendor resell agreement, by tracking deal registration, and providing usage/billing info to vendors/clients as needed

Responsibilities

•Utilize Agile development, design thinking, and test-and-learn approaches for flexible offering development that meets rapid time to market demands.
•Drive release planning and readiness events
•Ensure customer requirements are collected and translated into offering features and capabilities
•Facilitate feature and capability estimation activities needed to drive economic decision-making
•Facilitate the development of offering specific supporting business case(s) for investment and resource deployment.
•Help manage assumptions, risks, issues, and dependencies
•Validate that the practice and customer facing teams are prepared to sell, solution and deliver the offering throughout its life cycle.
•Collaborate with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
•Track ‘wins’ to ensure proper alignment of revenues and resource support allocations and continually press for client references needed to support the portfolio/offering.
•Validate billing processes are established, for accurate and timely client billing and cost recovery activities
•Maintain portfolio/offering roadmap

Accountabilities

•Manage business plan to ensure forecasts and actual costs are in alignment with revenue targets for the end-to-end offering area.
•Manage PLM process and completion of all associated deliverables based on plan
•Ensure staffing and resources are accurately allocated to offering and are loaded into necessary tracking systems


Metrics

•Establish proper finance codes and processes to track development expenses, client billing activity and delivery cost recovery,
•Revenue and profit by portfolio/offering
•# of documented ‘wins’ or references.