Lab Systems/Software Engineer

Support and maintain labs, support customers in using the labs including setup of test environment when requested; support IT Enterprise Architecture with technology proof-of-concept efforts; coordinate support of non-production environments with appropriate Subject Matter Experts (SMEs); support migration of projects from non-production to production.

Job Responsibilities:

• Coordinate day-to-day access and usage of non-production (lab) resources including awareness of projects currently utilizing the labs and upcoming usage to aid in forecasting lab utilization
• Develop effective tooling, alerts, and response to both identify and address reliability risks
• Monitor health and performance of labs; receive lab customer complaints and remedy; leverage technology SMEs in various IT groups; monitor license usage and ensure compliance
• Generate operational processes for lab usage and support; identify opportunities for improvement including the areas of operational processes, tools (e.g., load testing) and automation (e.g., automated testing, scripting)
• Contribute to the formulation of a vision and roadmap for the non-production environment and support implementation
• Supports spaces and equipment resources, including hardware and software, update all infrastructure, equipment, and software configurations.
• Understanding customer use cases, strong device/system troubleshooting skills down to component and software levels.
• Managing hardware and software configurations and updates
• Managing network topology and IP address allocations
• Maintaining lab documentation (such as lab descriptions, diagrams, and processes). Managing/Updating ticket queue and asset management tool in Atlassian JIRA and Insight.
• Lab planning (capacity planning, power planning, ordering cables, racks etc)

• Attractive compensation and benefits
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings
• Foreign language classes
• Reimbursement of costs of participation in a sport club
• Life insurance
• Possibility to work from home