CUF Process Manager

Information
about the position

The Process Manager is responsible for national and international support for process design and optimization within Customer Finance (CUF) Department.

Job description:
• Cooperate with operational teams on process analysis and identification of efficiencies.
• Support with transition of new services from customers to DTSE.
• Participate on effort and initial automation assessment during transition.
• Analyse operating data and statistics to identify opportunities, develop action plans, and implement process improvements including monitoring of the benefits to ensure quality, efficiency and improvement.
• Support implementation and monitoring of KPIs (Key Performance Indicators), as well as regular tracking and monitoring of KPIs.
• Create and cooperate on drawing work instructions and documentation.
• Participate in the development of payment allocation, collection and dunning strategies for Customer Finance across the group.
• Development and preparation of decision documents for the management.
• Take responsibility for the content of all delivery items over the entire project duration of various projects in the payment / collection & dunning environment.

The salary for this position is from 1300 EUR gross. The published salary is the minimum possible offer.
The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What we expect
from the candidate

Benefits
that make you happy

• Annual bonus
• Fully paid meal vouchers
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time