Customer Finance Supervisor (Operatívny líder)

Information
about the position

Purpose of the job:
Takeover operative responsibility in key functions within team

Job description, responsibilities and duties:
• Takeover operative responsibility and have the authorization to decide on certain topics
• Be able to identify, address and resolve all deficiencies in service quality
• Solve operative and technical problems and work on solutions
• Coordinate daily responsibilities within team based on daily agenda
• Prepare KPI reporting
• Process customer inquiries and requests
• SPOC for escalations (1.and 2. level support for escalations)
• Coordinate month-end closing activities
• Mail and call communication with customers as 2nd level support
• Support other projects and transition
• Perform ICS controls
• Work on other ad-hoc and regular requests/ tasks

The salary for this position is from 1 100 EUR gross.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What we expect
from the candidate