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Business Excellence and Country Manager

Place of work
Bratislava

Contract type
full-time

Start date
2018-03-26

Information about the position

Job description, responsibilities and duties

Job description:

Responsible for building up and implementing Customer relationship manangement within Deutsche Telekom Pan-Net as the single point of contact for pre-sales, sales and after sale operational activities to NatCos; build and maintain strong, long-lasting relationships to our NatCos and develop a trusted advisor relationship, understand Natcos strategies, technology backround, retirement plans, financial backround
Understand the Pan-Net roadmap, service portfolio, Pan-IP Program apsects impacting the relationship with Natcos
Manage Business Principles for Pan-Net, prepare, negotiate and Coordinate the contracting process, negotiate the different aspect of the contracts, close framework agreements and Customer Facing Service Agreements with NatCos, ensure realization of contracting conditions towards the customers
Manage the SLA process, including the definition of SLAs from Natcos, ensure their fulfillment inside the company and by the vendors, establish review system, manage the resolution and improvement measure across the whole company; define the strategy for improvement of overall SLA management
Manage Natco demand and understand the driving factors behind, ensure that the demand is reflected appropriately in Pan-Net masterplan and that Natco’s interests and overall financial implications are accounted for
Implement and manage the system for collecting service requriements and volume updates, negotiate the volumes to improve the Pan-Net financials
Implement and manage SLA process and system inside Pan-Net, ensure the proper reporting of SLAs, establish the review process with the customers and the continuous improvement system for the individual SLAs, ensure that SLAs are monitored appropriately and coordinate the execution of improvement measures across the company
Impelment and manage Enterprise risk management steering activities, manage the relationship with the outsourcing partners for delivery of the ERM activities, coordinate involved functions, manage the whole process
Manage overall billing process, ensure availability and accuracy of billing data, updating of the pricing scheems, coordinate and manage the definition of the requirements for the billing system, ensure their implementations, ensure the correctness of bills, follow-up on billing topics, ensure implementation of improvements

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

KPIs / Key deliverables:

Customer Relationship Managemegement for specified Natcos
Coordination of allocated Business excellence areas:Demand Management\Change Management
Legal and Contract Management
SLA Management
Customer Requests and Issues Management
Enterprise Risk Management
Billing Management
Legal & Contract Management for all sales activities
Overall responsibility: position will be located in Slovakia but will be responsible as Key Account for several NatCos
Education:University degree – Master in telecommunications, economics or related fields
Professional knowledge, skills, know-how in the field & experience in the field:More than 10 years experience in field of activity
Proven track record of experience in similar position
Strong understanding of both, Technology and Commercial
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Experience in SLA- Management
Preferably good networks across DTAG NatCos
Experience in working in cross functional teams
Managerial experience: Yes
Understanding of Telco industry strategic developments and trends
Ability to integrate and align broad business functions
Multinational experience: international working experience – NatCo experience of advantage
Language skills:English language - fluent (excellent verbal and written communication skills)
Interpersonal, communication skills:Communication skills
Coordination skills
Excellent organizational skills
Intercultural competencies and experience in leading internationally staffed teams
Interpersonal skills with the ability to build up relationships with internal and external stakeholders
Strong negotiation skills
Main interfaces for the position: NatCos, internal Pan-Net employees, other PanNet companies
Other soft skills, competences:Strategic thinking
Self-motivated
Highly collaborative
Independence
Flexibility to travel
Hard skills:MS office (Excel, PowerPoint, Word, Oulook) – advanced

Advertiser

Brief description of the company

As part of Technology Delivery International (TDI) we deliver best-in-class technology services across Europe
Deutsche Telekom Cloud Services is an international company and part of the Technology Delivery International (TDI) unit of Deutsche Telekom.
We deliver the latest technology services with deep expertise in cloud, SW engineering, DevOps and networks that win our customers’ hearts!
In TDI we have people located in 10+ countries, such as Slovakia, Romania, Hungary, Greece, Croatia, Poland, Czechia, Spain, Germany.
We work topic-driven and skill-based. That is why we are a chapter-based organization with a clear focus on the development of our people while driving the delivery of TDI’s products and services in tribes.
Technology is the heartbeat that connects us across borders!

Number of employees

100-149 employees

Contact

Contact person: Catalina Soare
E-mail: send CV

ID: 3308580 Megjelentetés dátuma: 12.2.2018 Régió: Bratislava Pozíció: Regional / Area Manager Cég: Deutsche Telekom Cloud Services s.r.o. Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át.