Operation Manager with German language

Deutsche Telekom IT Solutions Slovakia

Place of work
Žriedlová 13, Staré Mesto
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Accountabilities
• Responsible for part of service chain, cross Department level (technical layer)
• Responsible for KPIs and SLAs / OLAs of the related services
• Accountable for technical content of operational / specialized technical concepts
• Ensure the quality of provided services and provides operational support
• Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments
• Identify, formulate and implement the improvement of processes and policies to maximize operational output
• Support SC OPM in planning the requirement for resourcing at both Department and Team level
• Operational interface between the production and SC OPM
• Support SC OPM in explanation of production options for SDM
• Responsible for the default reporting ordered by the SC OPM
• Monitor, manage and improve the efficiency of provided services

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€/brutto.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

IT Technical Skills
• MS office- Advanced
• Core platform knowledge- Intermediate
• Related platform knowledge- Basic

Soft skills
• Effective communication- Advanced
• Presentation skills- Advanced
• Negotiation skills- Advanced
• Team work cooperation- Advanced
• Proactive approach
• Willingness to change, flexibility
• Customer, value, result and performance orientation
• Stress resistant

Other skills
• 2 years experience
• ITIL Foundation certification
• Project management- Basic
• Process overview- Intermediate
• Quality management- Intermediate
• Leadership skills- Intermediate

Advertiser

Brief description of the company

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
https://www.deutschetelekomitsolutions.sk/
ID: 4027804  Megjelentetés dátuma: 29.3.2021  Alapbér (bruttó): 1 000 EUR/month