Pro Support Technical Specialist with Polish language

Pro Support Technical Specialist with Polish language

Bratislava, Slovakia

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technician on our Technical Support team in Bratislava, Slovakia to do the best work of your career and make a profound social impact.

What you’ll achieve

As aTechnical Specialist,you will be responsible for delivering professional service to our customers. We will help you by providing you lots of technical trainings. You will have the possibility to shape your social and technical abilities.

Key Responsibilities

• Provides first-level technical support on Dell supplied client products  

• Identifies and resolves issues affecting customer client systems  

• Uses troubleshooting techniques and tools to identify technical defects/issues  

• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions  

• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident 

Essential Requirements

• Thorough working knowledge of client and network architecture/technology  

• Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills  

• Excellent interpersonal skills  

• Excellent telephone and customer handling skills  

• Fluency in Polish and good English 

Desirable Requirements

• Using troubleshooting skills

Salary starting from: 1 400 EUR monthly gross, depending on relevant experience and language proficiency