Inside Sales Representative

As a Sales Revenue Recovery Representative, you will be responsible for delivering a positive experience to customers whose orders are distressed (cancelled, at risk of cancellation, and delayed delivery) and offer them a range of alternatives to recover and retain the order. You’ll be also responsible for preventing online cancellations by managing OPR backlog on daily basis.


You will:

• Achieve set targets, short and long term, by managing available queue and rebooking of orders
• Manage distressed order leads/ inbound calls on a daily basis.
• Proactively out bound on OPR orders to prevent cancellations and secure best customer experience
• Deliver and maintain good business relationships with customers to conduct needs analysis, relay product information and provide technical specifications and alternative quotations
• Effectively prioritize multiple demands and autonomously manage calendar and time allocation