Sales Operations Specialist with Italian

Key Responsibilities

Sales Support Specialist will be responsible for processing partner deal registration requests and rendering a decision to approve or deny the requests within established timeframe / Service Level Agreement.

Activities would include researching account ownership, searching pipeline / forecast for duplicate deals, and contacting partner, indirect team or direct account team, as needed to reach an approval / denial decision, and:

· Extensive coordination of communications with sales force and cross-functional organizations
· Providing operational support to maximize sales force productivity and improve Partner / Customer Experience.
· Providing of solutions when facing issues and inconsistencies
· Providing regular feedback & report on activities to manager
· Contact with team leaders and customer account managers on a daily basis, to provide support, assistance and guidance in the process of deal registration
· Interaction with Dell internal customers for follow-up on escalated issues to provide resolution or to continue issue resolution
· Contact with peers and direct manager to discuss deals processing issues that affect group