Premium Technical Specialist | Nordic Markets

You will be responsible for helping our customers in Swedish, Norwegian and Danish speaking markets. In this role you will receive training and have the option to develop your technical abilities.

You will need to provide a professional service in accordance with company procedure, using internal tools and consulting with your colleagues.

• Provide a service to customers regarding hardware, software and IT issues via telephone and email
• Track your work in the case management software
• Engaging necessary support staff to resolve escalations in as short a timeframe as possible
• Attends required technical training sessions