German Customer Support (Cisco) – Live & Work in Northern Ireland

Great opportunities for German speakers at Concentrix Belfast working on behalf of Cisco!

Cisco is a worldwide leader in IT that designs, manufactures and sells networking equipment to a range of global clients. They offer a wide range of products to businesses including routers, switches, VoIP phones, video conferencing and security equipment. We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.

Job overview
You will be responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, you will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. You will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.

What we’re looking for:

• Fluency in written and spoken English and German.
• Minimum of 6 months outstanding customer service experience in a service driven environment.
• Computer literate and confident in ability to browse the Internet.
• A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
• Decisive, identifying root cause and going beyond initial symptoms, thinking strategically.
• Focused on outcome ensuring a satisfactory resolution for the customer.
• Learns rapidly and eagerly, understanding customer and business needs.
• Confident, self-driven and inspires others to excel.
• Contributes in our effort to reduce complexity by generating new ideas/solutions.
• Proactive and open to share information and continuously seek what is best for the customer.
• Excellent oral and written English communication skills.
• Excellent problem-solving skills.
• Empathy and related soft skills to build customer rapport.

What can we offer you?
• Bright, modern, exciting place to work with excellent staff facilities.
• City centre location.
• Onsite gym, yoga room and café.
• 28 days annual leave.
• Employee discounts scheme.
• Pension scheme.
• Excellent relocation package.
• Annual Reward & Recognition Ceremony.
• Professional development opportunities.

Relocating to Northern Ireland

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sports and much more. Right on the door step you’ll find outstanding mountains, beautiful countryside and a spectacular coastline.
Finding accommodation is simple with the support of our dedicated relocation officer. Accommodation, transport and the general cost of living are all very reasonable in Belfast, one of the cheapest cities to live in in the UK!